IT Engineer
Al Faisaliah Group standard software
Total years of experience :11 years, 2 Months
Managing the Symantec Endpoint Antivirus Support for all User PCs.
Involved in the rollout of software updates and patches.
Troubleshooting of day to day operational Problems.
Ran regular checks, tests, and tracking procedures to prevent or identify
problems.
Performing routine maintenance, for user accounts.
Monitored all issues occurring in hardware, software and databases of systems &
ensured timely resolve.
Implemented proper recovery procedures for disasters and administered user-
accounts’ mailbox.
Maintained the timely back-up of important data and management resources.
Assisted in the timely recovery of data lost due to software crash or hardware
failure.
Handling escalation independently and ensuring that such incidents should not
happen in future.
Provides investigation, diagnostic testing, repair & resolution of system,
hardware, software and infrastructure.
Organized library of documents related to technical services such as periodicals
and reports on systems.
Managed incident logs and reported performance metrics for IT systems.
Implementing checklist during each and every call.
Provided regular performance reports on activities and projects.
Deploying new hardware, server backups & evaluating new s/w & security risks.
Managed and advised the deployment of new system designs.
Troubleshooting and provided resolutions for server problems.
Installed, optimized and configured new servers and application upgrades in
Development on Java specifications.
Development on .Net specification.
Development on .Net specifications.
Engineering in Computer Science.
