Officer Grade III
HABIB METROPOLITAN BANK LTD
Total years of experience :6 years, 2 Months
➢ Customer Services with excellence
PROFESSIONAL EXPERIENCE
➢ HABIB METROPOLITAN BANK LTD
(Subsidiary of HABIB BANK AG ZURICH)
From Aug 2009 to Present
Officer Grade III
Functional Title: Officer Operations
Key Responsibilities:
➢ Responsible for HMB deposit schemes which includes placement / encashment of funds in T.D, FDR / FDA, SNTD, HMB Mahana, HMB Premium deposits, HMB Multiplier / Saving plus / Privilege 55, HMB Izafa certificates. Also facilitate customers in Defense Savings & special saving certificates.
➢ Providing customer services by resolving customer queries, issuance of E-banking services to customers on request and ensuring that the same have been resolved within a specified timeframe.
➢ KYC & Compliance to prevent any money laundering.
➢ Processing Monthly Closing of branch by verifying branch income / expenditures accounts & profit confirmation / reporting to Finance department to Zonal office each month.
➢ Preparation, maintaining & reporting branch daily position of deposits.
➢ Preparation of Tax challans on tax being deducted from various customers at source and submission of tax receipts to Central Bank in a proper time frame.
➢ Proper maintenance of record as according to Bank's Audit requirements.
General Banking Operations: ➢ Inward/Outward/Intercity/Same day clearing
Processing clearing through NIFT data along with balancing of clearing house subheads on daily basis.
➢ RTGS / Pay orders / Demand Drafts / FDDs
Issuance of local & foreign remittances instruments.
➢ ATM Replenishment & Claim Settlements
Replenishment of ATM (Onsite & Offsite) & balancing on daily basis. Settlement of ATM claims including issuer & acquirer both by verifying through EJP role.
➢ OBC / IBC / FBC / FBP
Lodgments / Realizations of OBC, FBC & IBC FBP and maintaining log.
➢ Inward / Outward Remittances & Funds Transfers
Process inward or outward remittances of customers by using swift transaction systems.
➢ ENSIGN COMMUNIQUE
Worked as a "Customer Services Executive" in an INTERNATIONAL CAMPAIGN 'Medical Lien Management' from Jan 2009 to July 2009.
Responsibilities: ➢ Negotiations with Law Attorneys on hospitalization bills unpaid or due by different insurance companies.
➢ Customer services to facilitate customers about different hospitalization services.
➢ THE RESOURCE GROUP
Worked as a "Customer Support Executive" in TELENOR in OPERATIONS DEPARTMENT from March 2008 to Nov 2008.
Responsibilities: ➢ Handling customer complaints regarding Telenor Mobile Communication services.
➢ Resolving customer service request in a given TAT.
➢ Ensure service with quality.
➢ STANDARD CHARTERED BANK
Worked in LIABILITIES DEPARTMENT as a Direct Sales Executive from June 2007 to Dec 2007.
Responsibilities: ➢ To Ensure Increase asset (secured/Unsecured) account portfolio for different branches in Karachi.
➢ To Ensure Increase current account (Liability) portfolio of branches.
➢ To Ensure audit rating to be at minimum satisfactory level
➢ KYC & compliance as per audit requirements.
➢ MASTER'S IN BUSINESS ADMINITRATION (MBA) - Banking & Finance With CGPA 3.12 from HAMDARD UNIVERSITY, Karachi.