DESKTOP SUPPORT ENGINEER
National Bank Of Abu Dhabi
Total years of experience :9 years, 1 Months
• Resolving any IT issues through telephone, email, remote desktop, and/or face-to-face appearance
• Resolving network and internet connectivity issues
• Rapidly establishing a great working relationship with customers and other professionals
• Setting up servers, workstations, printers and follow the company standard setup
• Configuring Scanners.
• Creating Print Queue from Windows Server.
• Managing all NBAD, end user support and all over UAE branches through remotely.
• Configuration of new pc’s and laptops with domain joining, Disjoining and bit locker drive encryption for laptops including MAC.
• Juniper Network configuration and setups, Odyssey configuration, Wi-Fi troubleshooting.
• Configuration of network printers, cheque scanner, fax, and maintaining print server.
• Manage local admin rights to provide users, manage registry and services.
• Share folder access, drive mapping for users, critical data backup, data transfer.
• Outlook configuration & troubleshooting, adding archived e-mail, .pst files, mailbox size increasing, creates rules for user, Adding group inbox and permissions, outlook slowness issue, archived e-mail issue and Symantec Enterprise Vault issues etc.
• Software’s installation with user requirement, IE upgrading & proxy settings.
• Imprivata Onesign authentication and access management service and Troubleshooting.
• Avaya setting for network, Emirates Id card reader installation and driver settings.
• Managing Dual monitor configuration and laptop docking system for users.
• Resolving any IT issues through telephone, email, remote desktop, and/or face-to-face appearance
• Resolving network and internet connectivity issues
• Rapidly establishing a great working relationship with customers and other professionals
• Setting up servers, workstations, printers and follow the company standard setup
• Configuring Scanners.
• Creating Print Queue from Windows Server.
• Managing all NBAD, end user support and all over UAE branches through remotely.
• Configuration of new pc’s and laptops with domain joining, Disjoining and bit locker drive encryption for laptops including MAC.
• Juniper Network configuration and setups, Odyssey configuration, Wi-Fi troubleshooting.
• Configuration of network printers, cheque scanner, fax, and maintaining print server.
• Manage local admin rights to provide users, manage registry and services.
• Share folder access, drive mapping for users, critical data backup, data transfer.
• Outlook configuration & troubleshooting, adding archived e-mail, .pst files, mailbox size increasing, creates rules for user, Adding group inbox and permissions, outlook slowness issue, archived e-mail issue and Symantec Enterprise Vault issues etc.
• Software’s installation with user requirement, IE upgrading & proxy settings.
• Imprivata Onesign authentication and access management service and Troubleshooting.
• Avaya setting for network, Emirates Id card reader installation and driver settings.
• Managing Dual monitor configuration and laptop docking system for users.
• Provide user level technical support for end users, computers, printers, etc.
• Maintain desktop and laptop computers, software applications and other information office technology within a work to ensure that all IT dependent activities continue to function without disruption.
• Ensuring the backup of data files on daily basis.
• Ensures that organization systems information are protected in a manner consistent with organization system information security policy, procedures and standards.
• Monitor printers and scanners to make sure they are properly working.
• Transfer computer files between platforms.
• Set up and configure desktop computers, peripherals and accounts assigning security level.