Senior Technical Project/Deployment Manager
Digital Signal Corporation
Total des années d'expérience :27 years, 9 Mois
• Responsible for setting of project schedule, cost, resources and productivity benchmarks for Phase II deployment work packages.
• Responsible for resource allocation and enablement for end to end country-wide deployment of Biometric solution to Saudi Arabia’s Ministry of Interior (Project value: 130m $).
• Responsible for IT Infrastructure architecture: HP Blades, Cisco SW, F5 LB, EMC Storage, Symantec Backup, software customization and AFIS 3M backend solution.
• Senior Architect (Acting) for integration of Biometric Solution with Customer existing platforms/solutions.
• Providing Technical Consultancy to Mobily Top Management on Telco Industry Best Practices (eTOM, tmforum, ITU-T) of Customer Experience Management Project for 8 services (Voice, SMS, Connect, LTE, Applications, Black Berry, Corporate and IPTV).
• Led Technical discussions within Mobily teams for integration of different source systems with CEM.
• Provided Technical support to Netboss Team (Network Analytics Appliance) to develop holistic view of Mobily Customers Experience across the board.
• Provided Technical support for selection of Voice/SMS and Data probes vendors and supported deployment of probes on A (2G), IuCS (3G), Gn and LTE interfaces.
• Led the Analytic team to conduct several round of workshops with Stakeholders from 13 Mobily departments. These workshops were conducted so as to promote CEM solution and gather requirements (KQI’s/KPI’s) from the stakeholders.
• Ownership of Mobile Broadband Product Related Services in Middle East and Africa Region.
• Developed and provided dedicated improvement plan for NSN Customers (Maroc Tel, Telenor and Mobilink), thus leading to more sale opportunities for NSN.
• End-to-End technical support (Presales, Delivery …) to Customer Teams on Product Related Services.
• Ownership of Key Customer Case Projects for Middle East and Africa Regions and achieved excellent results on Key Customer Projects for several International Operators.
• Managed an expert team of Engineers to support VAS 3rd Party Products (Airwide, Tecnotree, Unified Communication, Smart Trust, Cisco & Juniper firewalls …) and NSN product customizations for (Zain, STC, Mobily, SRO).
• Responsible for Project Management, Technical Support, pre-sales (support to Solution Consultants) and contract management for STC, Zain, Mobily and SRO.
• Responsible for KPI monitoring and control support performance against customer SLA’s.
• Responsible for supporting business development by scanning new opportunities and building a team of skilled engineers to reduce 3rd party vendor cost.
• Technical leader for deployment of IP Multimedia Subsystem trial for STC and Mobily.
• End-to-end delivery of customized Software for Authentication and Charging Proxy of STC Push to talk solution.
• Ownership of designing a complete end to end infrastructure solution (including server configuration and implementation, IP configuration, Storage Area Network and Tape Area Network configurations) from the customer requirements.
• Engaged software and hardware vendors (SUN, HP, DELL, EMC, Microsoft ...) for proposals and quotations on customer requirements.
Intelligent Network Application Protocol Message Monitor
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Avoided 1 million Dollar penalty by leading an Intelligent Network team on a very critical delivery for an international customer requirement for INAP Message Monitor tool.
• Worked with the Project Management and implemented an aggressive schedule to meet the project deadline.
• Led the team technically from design to delivery phase.
IMS Software Development and Testing
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SIP Transaction Manager Performance Improvement
Intend of this work was to investigate and enhance the performance of SIP Transaction Manager (siptrans) under heavy call load.
• Did investigation, designed, developed and tested 2 solutions for improving the performance of siptrans.
SIP Transaction Manager with Proxy Design
Worked on the design test plan regression test suite for siptrans (SIP Transaction Manager Library) with proxy.
• Did investigation on the new proxy functionality in siptrans and developed an upper layer Proxy TU.
• Developed Design Unit Test Plan and strategy to test siptrans with Proxy TU.
• Executed and debugged several test scenarios using UBIQUITY.
Led a cross functional team for all field related customer issues and trouble reports.
• Worked with the management and implemented a process to reduce the turnaround time
to fix the customer issues and problems.
• Supported the team members on critical issues and contributed to shorten the response time
to the Customer Technical Support queries.