Contact Center Agent
Bank of Jordan
Total years of experience :12 years, 7 Months
* Provide information on all Bank Products to existing & potential clients.
* Selling bank products and services, and generate quality service opportunities.
* Resolve customer complaints, either directly or conjointly with the other concerned departments.
* Execute client instructions as per Bank of Jordan P&P’s.
* Identify & forward customers feedback, and contribute to process improvement.
* Management and follow up on customers’ complaints with the related departments according to the complaints policies and procedures.
* Answering customers’ inquiries, complaints and suggestions.
-Administrative Works and Office Management:
- Flight tickets reservations
- Handling and preparing petty cash report
- Managing company policies
- Filing of documents
- Manage Insurance policies and updates
- Update Staff records
- Designing and posting advertisements for jobs on various media such as in the internet and newspapers
- Screening the applications and scheduling interviews of the applicants by matching them with the companies criteria and conducting aptitude tests
- Arrange meetings of the applicants with the HR managers for interview purpose.
- Receive ordered materials from suppliers, check prices and bill, quantity and type, and make corrections if required.
- Providing assistance to the HR & Finance Manager & Administrative Supervisor on day to day activities of HR.
- Monitor staff daily attendance.
- Investigate and understand causes for staff absences.
- Provide advice and recommendations on disciplinary actions.
- Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
- Coordinate staff recruitment process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
- Provide advice and assistance to staff and management on pay and benefits systems.
- Prepare Vacation Balances report
- Created and implemented all recruitment regulations.
- Responsible for communication with public and private sectors for HR issues
- Created and implemented all forms needed for HR department