Acting Assistant Front Office Manager
Ezdan Hotel
Total years of experience :19 years, 3 Months
(Qatar): Four Stars Hotel
Owner by Ezdan Holding Group ( www.ezdanhotels.qa )
3000 Residency and hotel rooms
Handling guest complaints
•Checking arrival rooms in daily basis and update other department for any cleaning or maintenance inquired
•Maintain continuous contact with hotel guest and follow up on any problem or complaints
•Checking arrival & departure list
•Checking all areas and outlets
•Covering night manager during his absent
•Sealine Beach Resort (Qatar): Five Stars Resort
Owner by Katara Hospitality Company ( www.katarahospitality.com )
95 Rooms & Suites & Villas & Chelates
Marketing the hotel rooms through the affiliated reservation systems.
•Assist in preparing forecasts and controlling the budget
•Coach subordinate employees whenever necessary
•Handle staff training and front office meeting
•Dealing with other department and follow on them regarding guest requests
•Dealing with sales to develop plans and achieve room revenue budget
•Follow up on QTA monthly report and STR daily & monthly report and ensure that there was no delay
•Formulate Hotel policy, local policies and procedures
•Handle guest complains in a professional way as well as inquiries and I always deal swiftly, efficiently and sensitively to any guest complaints
•Using the selling techniques to obtain higher revenue
•Follow up on online guest feedback and ensure to get maximum online hotel rating
•Covering director of rooms during his absent
•Pre - opening for new opening hotels & resorts
Maintaining order and presentation in the area
•Follow up on daily guest complaint sheet, duty manager and night manager report's
•Check some rooms for inspection
•Ensure that all front office duties check list are being completed and reviewed by front office supervisor
•Formulate Hotel policy, local policies and procedures
•Handle guest complains in a professional way as well as inquiries and I always deal swiftly, efficiently and sensitively to any guest complaints
•Covering front office manager during his absent
Handling guest complaints
•Covering night manger during his absent
•Reporting to Front Office Manager on daily basis regarding daily operation and Communicating with other departments.
•Checking all out lets, stores, arrival rooms and everywhere in daily basis and update other department for any cleaning or maintenance inquired
•Assist in pre - registration and blocking of reservation
•Maintain continuous contact with hotel guest and follow up on any problem or complaints
•Checking arrival & departure list
•Checking guest complaint sheet and ensure that all guest requests are done
•Block & check V.I.P arrival rooms and ensure that proper amenities are placed
•Follow up on all opened pay masters
Ensure that all check in & check out are handling an efficient and hotel standard manner
•Handling guest registration & room assignment, accommodation special requests
•Reading and follow on front office log book and follow up for pending issues and using the log book as one of the most important tools of communication amongst all shifts
•Handling guest requisition and complaint
•Follow - up on department requisition
•Ensure that all front desk staff follow the standard of personal hygiene and wear proper uniform with name tag o
•Coach front desk cashiers’ s and handling cashiering transactions
•Handling reservation and the future booking when necessary and follow up on cancellation and No- show
•Follow up on room rate, package, discounts, hotel credit policies and handle each of them accordingly
•Brief front office staff and keep them updated about hotel events
•Follow - up on wake up calls, massages and airport transportation
•Assist in training front desk staff
•Al Raudah for Religious Tourism
Handling all paper work
•Handling data entry
•Dealing with internal and external agencies to have a cooperation required
•In charge on all payment and financial transactions
•Communicating with government affairs and follow up to get any official approval required
•Handling group reservation.
•Follow - up on requisition
•Assist in preparing forecasts and controlling the budget
•Sheraton Al Montazah Alexandria, Egypt
Managing by Starwood Hotels & Resort Worldwide
290 Rooms & Suites
Handling Check ins & check outs
•Complete task list as per hotel standard
•Follow up on paperwork and filling
•Printing & checking daily reports of arrival, departure, guest in house
Handling internal & external calls
•Complete task list as per hotel standard
•Follow up wake up calls
courses: Egypt Technology Institute in Introduction to Information Ethnology Windows XP and Internet. •International British Institute (IBI) - English Language. •Faculty Of Agriculture for successfully completion of English Conversation Course