Senior Customer Service
Etisalat
Total years of experience :13 years, 3 Months
The ability to handle Etisalat Uae customers problem for their mobile and home service and offering alternative solutions
Managing large amounts of incoming calls and customer inquiries
Generating sales leads
Identifying and assessing customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Managing Data entry Project consists of three teams for Bar-coding, scanning and data entry For Zain telecommunication company, by computerizing all zain telecom customer data
Planning and Defining Scope.
Activity Planning and Sequencing.
Developing Schedules.
Time Estimating.
Cost Estimating.
Developing a Budget.
Documentation
Leadership. ...
The ability to manage The head office for seven clinics at seven hotels in sharm el sheikh and offering quality control services and deal with international insurance company to cover patient cost .
Scheduling meetings and appointments
Organizing the office layout and ordering stationery and equipment
Maintaining the office condition and arranging necessary repairs
Sound expertise in sales.
Excellent written and verbal communication skills.
Good communicator.
Strong Presentation skills.
Goal-oriented.
Strong networking skills
Managing Data entry Project consists of three teams for Bar-coding, scanning and data entry For Zain telecommunication company, by computerizing all zain telecom customer data
Planning and Defining Scope.
Activity Planning and Sequencing.
Developing Schedules.
Time Estimating.
Cost Estimating.
Developing a Budget.
Documentation
Leadership. ...
Team management. ...
Negotiation. ...
Personal organization. ...
Risk management.
Managing al ahram store for computer services and offering maintenance after sales
recruiting, training, supervising and appraising staff.
managing budgets.
maintaining statistical and financial records.
dealing with customer queries and complaints.
overseeing pricing and stock control.
by engaging to the sales team for selling computer hardware and achieving the targets of sales and offering maintenance
Product Knowledge. A sales rep who doesn't perfectly understand the product they're selling is a completely ineffective rep. ...
Strategic Prospecting Skills. ...
Rapport Building on the Call. ...
Buyer-Seller Agreement. ...
Active Listening. ...
Communication. ...
Qualification Questioning. ...
Time Management.
BSC of faculty of commerce english section Major: Accounting, minor: Managment