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Nader Mukadam, service desk analyst

Nader Mukadam

service desk analyst·Al Salam International Hospital

Kuwait

Master's degree, International Business

Work experience

Total years of experience: 13 years, 11 months

service desk analyst

August 2016 - Present

Al Salam International Hospital

Al Kuwait, Kuwait

August 2016 - Present

• Serving as the first point of contact for customers.
• Determining the best solution based on the issue and details provided by customers.
• Identify and suggest possible improvements on procedures.
• complete appropriate research on the prospective client’s business and equipment needs.
• Partner with IT Tech. team for proposals for current and prospective development structure
• Become a subject matter expert on our business products
• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
• Organizing, attending and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.

store supervisor

April 2011 - April 2015

BOODAI CONSTRUCTION

Hawali, Kuwait

April 2011 - April 2015

• Achieving high levels of customer satisfaction through excellence in receiving, identifying,
dispatching and assuring quality of goods.
• Measuring and reporting the effectiveness of warehousing activities and employee’s
performance.
• Organizing and maintaining inventory and storage area.
• Achieve high levels of customer satisfaction through excellence in receiving, identifying,
dispatching and assuring quality of goods
• Measure and report the effectiveness of warehousing activities and employee’s performance
• Organize and maintain inventory and storage area
• Ensure shipments’ and inventory transactions’ accuracy.
• Communicate job expectations and coach employees.
• Determine staffing levels and assign workload.
• Interface with customers to answer questions or solve problems.
• Maintain items record, document necessary information and utilize reports to project
warehouse status.
• Identify areas of improvement and establish innovative or adjust existing work procedures
and practices.

Education

Annamalai University

December 2018

December 2018

Master's degree, International Business

Kuwait

GPA (percentage): 72%

GPA (percentage): 72%

The Universal Institute

May 2014

May 2014

Bachelor's degree, Computer Applications

Kuwait

➢ Bachelor of Commerce with Computer Applications at The Universal Institute, Kuwait (2011 onwards)

Indian English Academy School

January 2010

January 2010

High school or equivalent, Education

Kuwait

➢ Higher Secondary Education (12th), C.B.S.E 2009 - 2010 from Indian English Academy School, Kuwait with First Class

Secondary School Education

January 2008

January 2008

High school or equivalent, Education

Kuwait

➢ Secondary School Education (10th), C.B.S.E 2007 - 2008 From Indian Community School, Kuwait with First Class

Skills

Microsoft Office 98
Expert
Microsoft Office 98
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Windows 98
Expert
Microsoft Windows 98
Expert
communication skills
Expert
communication skills
Expert
customer relations
Expert
customer relations
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Human Resource Coordinator Part Time
Intermediate
Human Resource Coordinator Part Time
Intermediate
Microsoft Office 98
Expert
Microsoft Office 98
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Windows 98
Expert
Microsoft Windows 98
Expert

Languages

Hindi
Native Speaker
Arabic
Intermediate
English
Expert

Training and Certifications

Certifications
Microsoft Office
Mar 2011

Hobbies

  • Playing football, Cricket and Box-Cricket
    - Achieved the Player Of The Tournament award in Don Bosco Box Cricket Tournament 20. - Awarded as the Best Player in the CBSE Gulf Kuwait Cluster Football 2009. - Represented at the Kuwait National Team, Under 15 Allied Cup. - Awarded Individual Championship In Athletics. - Achieved credit in computer Olympiad conducted by CBSE in gulf.