customer service officer
Union National Bank
مجموع سنوات الخبرة :9 years, 11 أشهر
Supervise the process of opening new accounts with different criteria including but not limited to current accounts, auto loan, personal loans, certificate of deposit and savings.
Maintaining a high level of banking relationship with clients.
Help resolve issues if any, during the processing of various types of loans for existing as well as new clients while providing guidance.
Identify problems and provide quick response to the client from ordinary to complex banking technicalities.
Take on extra responsibilities in the absence of immediate supervisor.
Provide relief in other departments during peak levels of client’s traffic.
Attend meetings with management to enhance the outlook of company’s profile.
Winner of best BSBA 2009 Award.
Provided targeted financial assistance in vehicle loan processing.
Visited auto dealers and provided customer support onsite.
Established outdoor marketing and sales strategies to meet the required company’s target.
Provided weekly and monthly reports for ongoing company’s business campaign as well as reporting sales volume while generated leads using such reports.
Mentored other team members within different departments in order to turn point of contacts into sales.
Worked directly with management and provided assistance and ideas to benefit the company with its targeted business goals.
Used sales statistics and helped identify problematic areas while fine tuning the cycle to help improve the overall performance of the different departments within the organization.
Attended high profile business meetings to help resolve issues, tuning policies and procedures and achieving new business ideas.
Winner of highest achievement Award.
Attended to all daily activities of administrative assistance position.
Preparation of different types of daily activity reports as requested by management.
Record keeping of all office supplies and replenishment as needed.
Dispatching of courier services for outgoing mail as well as managing all internal mail.
Maintained all required company’s confidentiality and following procedures and regulations.
Arranged business meetings between the parent company and clients of high importance.
experieced of one year
