وليد رضوان

- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.

- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.

- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Escalate unresolved issues to 2nd level support team.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.