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Waleed Radwan, IT helpdesk and technical support

Waleed Radwan

IT helpdesk and technical support·SANA co. for computer, electronics and trade

Egypt

Bachelor's degree, computer science

Work experience

Total years of experience: 6 years, 0 months

IT helpdesk and technical support

November 2013 - September 2017

SANA co. for computer, electronics and trade

Tanta, Egypt

November 2013 - September 2017

- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.

Company industry:
IT Services
Job role:
Information Technology

IT helpdesk Support

January 2012 - November 2013

MR NORTON co

Egypt

January 2012 - November 2013

- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

IT helpdesk Support

October 2011 - December 2011

Coca-Cola co

Suez, Egypt

October 2011 - December 2011

- Act as a point of contact for phone calls and emails from staff regarding IT issues and queries.
- First level support troubleshooting of IT related problems for devices such as laptops, PCs and printers (software - hardware).
- Troubleshoot basic network issues and also can develop and maintain it to optimize performance.
- Escalate unresolved issues to 2nd level support team.
- Provides state report to the management as required.
- Install and configure appropriate software and related devices .
- Provide orientation and guidance to users on how to operate new software and computer equipment.

Company industry:
FMCG
Job role:
Information Technology

Education

Suez Canal University

June 2008

June 2008

Bachelor's degree, computer science

Egypt

GPA (percentage): 69.62%

GPA (percentage): 69.62%

studying computer sciences, networks, programming and other computer concepts
View attachment

Faculty of Computer Science - suez canal university

June 2008

June 2008

Bachelor's degree, Computers and Information Science

Egypt

GPA (percentage): 69.62%

GPA (percentage): 69.62%

studying computer sciences, networks, programming, and basic concepts of computers
View attachment

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Computer Networks
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Computer Repair
Expert
Computer Maintenance
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Computer Maintenance
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Notebooks
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Notebooks
Expert
Computer Hardware Troubleshooting
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Computer Hardware Troubleshooting
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Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
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Notebooks
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April 2016

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