Image and Style Officer
Qatar Airways
Total years of experience :9 years, 10 Months
Image and Style Officer June2019 Till Date
QATAR AIRWAYS
• Responsible to ensure that the highest standards of Grooming are maintained in the Cabin Services Department.
• Provide training sessions to the Cabin Crew and Cabin Services Staff whilst monitoring the Grooming Policies and Procedures thus enabling the staff to portray the image of 5 Star Airline. Training sessions include; detailed training on skin care, personal hygiene, practical sessions on appropriate makeup application for different facial features and knowledge on proper hair-care.
• Perform regular grooming checks and provide corrective feedback in a constructive manner to ensure staff appearance is in accordance with company image and policies.
• Analyzing the specific needs of clients (including bridal clientele) and provided consultations and applications.
• Applied makeup to models for fashion shows and commercial photoshoots.
• Managed brand’s Social Media Accounts and promotional campaigns.
• Generate Revenue by conducting Brand’s Makeup Workshops/Masterclasses and recommending appropriate products to the clients.
• Train all the new joiners on makeup application techniques and product knowledge.
• Managed product launch events and brand’s promotional events.
• Managed bloggers and celebrity makeup artists for the events.
• Created sales initiatives via on line and social media.
• Managed sales assistance, checked daily sales reports for all the branches and ensured that the cash registers are closed in a timely manner.
Service Delivery Officer (Admin Section)
My key responsibilities included:
• Managing Audit confirmation for corporate customers.
• Responsible for Complaint management and • Liaison between senior management, employees and clients to ensure proper lines of communication critical in addressing a myriad of problems and issues requiring immediate attention and resolve.
• Provide improved customer service by ensuring same day processing of fully completed import documentary credits application.
• Follow the complaint handling procedure and suggest solutions as per group standard.Query management system
• Handling monthly balancing and surprise reconciliation of all suspense accounts
• Responsible for Monthly department MI
• Handling Limits of authority for onshore and offshore teams
• Managing audit Implementation based on Internal Control & Group audits
• Participating in annual operational risk reviews
• Managing MI - productivity measures, time management measures, operational risk returns
Trade and Supply Chain Imports Officer
HSBC Bank Middle East, Doha-Qatar
• Extended a professional, efficient and high quality customer service to the corporate customers who wish to establish Import Letter of Credit.
• Principal Accountabilities included: Imports Documentary Credits Issuance, Amendment of Import Documentary Credits and ensure accurate and timely actions of SWIFT messages with local and international banks worldwide regarding queries pertaining to documentary credits processing.
Level 2 Certificate in Makeup – Diploma
Aptech Certified E-Commerce Professional