Nadia SOUINI, Telesales Executive

Nadia SOUINI

Telesales Executive

meraas

Location
United Arab Emirates - Dubai
Education
Master's degree, business and adminstration
Experience
13 years, 8 Months

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Work Experience

Total years of experience :13 years, 8 Months

Telesales Executive at meraas
  • United Arab Emirates
  • My current job since August 2018

Adjust sales scripts to better target the needs and interests of specific individuals

Contact clients regarding sale or service offered

Explain products or services and prices, and answer questions from customers

Maintain records of contacts, accounts, and orders

Maintain call logs and reporting details regarding calls

Obtain customer information such as name, address, and payment method, and enter feedback into the system

telesales excutive at azizi developments
  • United Arab Emirates - Dubai
  • My current job since July 2017

Adjust sales scripts to better target the needs and interests of
specific individuals
Contact clients regarding sale or service offered
Explain products or services and prices, and answer questions
from customers
Maintain records of contacts, accounts, and orders
Maintain call logs and reporting details regarding calls
Obtain customer information such as name, address, and
payment method, and enter feedback into the system

VIP service Excellency adviser at thoe
  • United Arab Emirates - Dubai
  • November 2016 to July 2017

contact potential clients in the UAE and other countries in
order to increase sales opportunities.
Entering the clients details into the database
presenting the product appropriately to clients to make a sale
or generate a lead
Maintaining and developing relationships with existing/new
clients via telephone calls

multimedia adviser at resolution call
  • Morocco - Mohammedia
  • November 2015 to October 2016

Determine requirements by working with customers.
Answer inquiries by clarifying desired information;
researching, locating, and providing information.
Resolve problems by clarifying issues; researching and
exploring answers and alternative solutions; implementing
solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing
transactions; forwarding requests.
Sell additional services by recognizing opportunities to up-sell
accounts; explaining new features.
Maintain call center database by entering information.

sales trainer at Avon
  • Morocco - Casablanca
  • March 2012 to April 2014

train and coach sales zone managers and  unit leaders to:
 prospect new sales representatives.
 appoint and train new reps.
 develop representatives to sales unit leaders.
 analyze KPIs to build a strong effective action plan.

department manager at Alshaya
  • Morocco - Casablanca
  • August 2011 to January 2012

Managing staff
 Merchandising
 Hitting targets and implementing strategies to improve sales
 Stock control
 Hitting sales targets
 Account analysis
 Forecasting future sales
 Taking care of customer service including handling queries and complaints
 Recruiting and training new staff.

sales/trainer at xtreme whitening
  • United States
  • June 2009 to January 2011

 prospect customers.
 negotiate and close deals.
 make the teeth whitening procedure.
 add on sales

instructor at U.N.D.P
  • Morocco - Casablanca
  • July 2007 to March 2008

instructed vocational training for high school students focusing in areas of
 computer,
 English,
 social skills.

Education

Master's degree, business and adminstration
  • at Everest university
  • October 2010

major: general management

Higher diploma, cultural mediation
  • at Hassan II university
  • June 2007

Languages

Arabic
Expert
English
Expert
French
Expert
Spanish
Beginner

Memberships

women rights watch
  • international relationship director
  • October 2009
international peace forum network of Suzanne MUBARAK women s international peace movement s
  • founding member
  • September 2007
league of Arab state youth forum
  • founding member
  • November 2007

Training and Certifications

PATD (Training)
Training Institute:
avon
Date Attended:
April 2012
Duration:
2000 hours

Hobbies

  • languages
  • travel