Executive Assistant
Royal Private Sector
Total years of experience :13 years, 8 Months
Welcomes guests & customers by greeting them, in person or on telephone; answering / directing inquiries.
Handling day to day activities in co-ordination with internal/external departments for smooth operations.
Strategically book/manage the personal calendar, scheduling appointments, managing to-do, travel arrangements.
Proactive management of the diary together with arranging business meetings and social engagements and managing travel arrangements and overseas conference calls.
Plans, coordinates and ensures the schedule is followed and respected. Acting as "gatekeeper" and "gateway", creating win-win situations for direct access to the time and office. Receiving all internal and external phone calls, screening and processing them appropriately.
Reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.
Working closely and effectively with the HOD’s to be well informed of upcoming commitments, responsibilities, and other pertinent activities and events, following up appropriately. Acting as a "barometer, " having a sense for issues taking place in the environment and keeping the concerned updated.
Arranging Pitches, motivational / business meetings for company including staff from other regions.
Supervising office and assuring administrative efficiency in scheduling; internal and external meeting preparation and follow-up, including travel logistics and expense reporting; internal and external communications and relations with other organizations.
• Prepare daily room reports and follow up on the room status through the day- Rooms discrepancies.
•Key control system and follow up for the daily operation.
•Checking and following up on the Executive Housekeepers e-mails and assignments.
•Follow up on daily briefings, standards of the day.
•Follow up on daily projects with the room attendant in my section ensuring all the tasks in the room being covered
weekly.
•Check the room attendant linen and amenities pantries and caddies, follow on the room readiness for the front office in my section.
•Monitor the attendant’s productivity and performance as well as the inventory of each one. Work closely with each attendant to make sure proper cleaning of guest rooms and public areas, taking place according to the frequency schedule.
•Report all the minor and major incident or behaviour for the executive housekeeper in order to do a corrective training when needed.
• Attend Daily briefings, distribute room reports, update room status on the system, highlight VIP arrival,
check Opera, Check for the agents grooming and hygiene.
•Decorate the guest room ahead of his arrival in case of honeymoon, birthday parties.
•Report to the assistant housekeeping manager any guest complaint, discuss it with him to see how we should solve it. •Monitor the personnel through coaching and the chemicals and linen consumption through weekly inventories.
•Fill daily agent performance sheet
and reward the best performer by declaring him/her employee of the month.
•Conduct on job training
when necessary and make sure that the housekeeping policies and procedures are being applied correctly.
• Deliver daily morning briefings, update the agents on the operation, occupancy or any VIP arrival.
•Monitor the system, fill discrepancy sheet, follow up on the system and update the agents on any Check
out or Arrival.
•Conduct the Iclean training program for the agents to abide by which increase rooms cleanliness by 25%.
The rotation included the sales department, the human resources department and the housekeeping and laundry.
This was the 1st training sollicited by the faculty.
I held the position of waiter and had the chance to travel to greece to conduct that training.
The work was fun and hectic at the same time. Hectic because of how huge and demanded the property is and fun for the melting pot of nationalities that I got the chance to work with.
Having enrolled in La sagesse university , I had my university degree stamped from Ecole Hoteliere de Lausanne, Switzerland. Each fiscal year was divide in 2: 6 months of studying and exams and the other 6 were the on job training that we had to conduct.
