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Nadim Zaman, Service Relationship Manager

Nadim Zaman

Service Relationship Manager·Derbyshire County Council

United Kingdom

Bachelor's degree, Strategic Management & Leadership

Work experience

Total years of experience: 26 years, 9 months

Service Relationship Manager

June 2010 - Present

Derbyshire County Council

United Kingdom

June 2010 - Present

1. Strategic ICT lead for the Adult Care department.
2. Responsible for contract managing all Adult Care ICT contracts.
3. Managing departmental capital and revenue budgets in excess of £12.5m.
4. Preparing and presenting reports for the Single ICT Solution at the Programme board.
5. Responsible for decommissioning of the Mainframe and replacing with a modern innovative solution.
6. Achieved a £60, 000 saving on ICT contracts by effective contract management.
Company industry:
Public Administration
Job role:
Information Technology

Service Relationship Manager

June 2010 - March 2014

Derbyshire County Council

June 2010 - March 2014

June 2010 - Present Derbyshire County Council, Service Relationship Manager
• Strategic ICT lead for the Adult Care department.
• Responsible for contract managing all Adult Care ICT contracts.
• Managing departmental capital and revenue budgets in excess of £12.5m.
• Preparing and presenting reports for the Single ICT Solution at the Programme board.
Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Business Development Manager

June 2005 - June 2010

Sheffield City Council

June 2005 - June 2010

June 2005 - June 2010 Sheffield City Council, Business Development Manager

• Managed departmental capital and revenue budgets in excess of £6m.
• Performance managed Childcare revenue contracts against key performance indicators.
• Line managed the Contract Management and Business Development team.
• Set up and chaired Childcare Funding Assessment Panel.
Company industry:
Primary, Prep, & Secondary School
Job role:
Management

IT Client Project Officer

August 2001 - June 2005

Sheffield City Council

August 2001 - June 2005

Aug 2001 - June 2005 Sheffield City Council, IT Client Project Officer
• Managed the relationship with the outsourced IT supplier to deliver quality solutions.
• Organised a number office moves with minimal disruption to the Council.
• Chair of Sheffield City Council Black and Ethnic Minority Steering Group.
Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Project Manager

September 1999 - August 2001

HSBC Bank Plc

India

September 1999 - August 2001

Sep 1999 - Aug 2001 HSBC Bank Plc, Project Manager

• Matrix management of a number of teams to successfully deliver projects.
• Project managed the roll out of new financial products on the banks mainframe system.
• Prepared test scripts and co-ordinated testing when upgrading ICT systems.
Company industry:
Banking
Job role:
Management

Education

January 2014

January 2014

Bachelor's degree, Strategic Management & Leadership

Jan 2014 CMI - Level 7- Diploma in Strategic Management & Leadership

University of Sheffield

January 2014

January 2014

Master's degree, Executive MBA

United Kingdom

I self funded my Executive MBA. I achieved a Merit. The University of Sheffield is a Russell group University. My postgraduate studies included studying in both Sweden and Greece.

University of Sheffield

January 2013

January 2013

Master's degree, Executive

2010 - 2013 Executive MBA, University of Sheffield

Coventry University

January 2012

January 2012

Bachelor's degree, Professional Development

2010 - 2012 Diploma in Professional Development, Coventry University

April 2005

April 2005

Diploma, Information Systems Project Management

April 2005 Foundation Certificate in Information Systems Project Management

February 2003

February 2003

Diploma, Service Management

Feb 2003 ITIL Foundation Certificate in Service Management

Chartered Institute of Marketing

March 1999

March 1999

High school or equivalent,

March 1999 Chartered Institute of Marketing

University of Bradford

January 1999

January 1999

Bachelor's degree, Business & Management Studies

1995 - 1999 BSc (Hons) 2:1, Business & Management Studies, University of Bradford SELECTIVE PROFESSIONAL QUALIFICATIONS

Associate of the Institute of Direct Marketing

July 1997

July 1997

High school or equivalent,

July 1997 Associate of the Institute of Direct Marketing

University of Sheffield

Master's degree, Management

Qualified. Executive MBA (merit) from the University of Sheffield. 2:1 (Hons) from the University of Bradford Management Centre. Strategic Management. Experience of developing and implementing strategies to improve staff performance in both the public and private sector. Technical skills. High level of technical skills, confident providing technical support on a range of software packages. Matrix management. Ability to lead staff and challenge existing poor performance. Comfortable chairing meetings and workshops. Budget Management. A prudent budget manager with experience of managing complex budgets. Stakeholder management. Outstanding ability to work with stakeholders at all levels of the organisation.

ICT

High school or equivalent, Project Management

Project Management. Experience of Prince2 and Managing Successful Programmes (MSP) methodology to successfully deliver ICT projects. Interpersonal skills. Excellent communication and report writing skills. Strong leadership skills and high levels of self-motivation. Ability to work under pressure.

Skills

Budget Management
Expert
Budget Management
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Problem Solving
Expert
Problem Solving
Expert
IT Service Management
Expert
IT Service Management
Expert
Program Management
Expert
Program Management
Expert
Microsoft Office User Specialist
Expert
Microsoft Office User Specialist
Expert
BUDGETS
BUDGETS
BUSINESS DEVELOPMENT
BUSINESS DEVELOPMENT
CONTRACT MANAGEMENT
CONTRACT MANAGEMENT
CONTRACTS
CONTRACTS
MAINFRAME
Expert
MAINFRAME
Expert
MATRIX MANAGEMENT
Expert
MATRIX MANAGEMENT
Expert
PROJECT MANAGER
Expert
PROJECT MANAGER
Expert
SOLUTIONS
Expert
SOLUTIONS
Expert
STEERING
Expert
STEERING
Expert
TEST SCRIPTS
Expert
TEST SCRIPTS
Expert
Microsoft Project
Expert
Microsoft Project
Expert
Microsoft SharePoint
Intermediate
Microsoft SharePoint
Intermediate
Budget Management
Expert
Budget Management
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Problem Solving
Expert
Problem Solving
Expert
IT Service Management
Expert
IT Service Management
Expert
Program Management
Expert
Program Management
Expert

Languages

Urdu
Expert

Memberships

of Sheffield City Council Black and Ethnic Minority Steering Group

Chair

Chartered Management Institute

Associate

January 2014

Training and Certifications

Certifications
Internal training
Derbyshire County Council
Jun 2011 - Jun 2011
ITIL Foundation
Sysop
Feb 2003 - Feb 2003
IT Service Management
Parity
Apr 2005 - Apr 2005

Hobbies

  • Squash
    I am a keen sportsman and enjoy playing lots of different sports.