Nadine Abu Zant, Business Intelligence Team as customer Service officer.

Nadine Abu Zant

Business Intelligence Team as customer Service officer.

National Bank of Abu Dhabi

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
بكالوريوس, Higher Banking Diploma
الخبرات
17 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 2 أشهر

Business Intelligence Team as customer Service officer. في National Bank of Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ نوفمبر 2012

Job Description:
Handling customer complaints.
Handling customer potential sales lead.
Handling Customers requests for any Reversals.
Promoting quality and Business Excellence at centers level.
Assist Centers to Obtain Central Bank Risk Brue Report.

Customer Champion Officer في National Bank Of Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • أبريل 2011 إلى نوفمبر 2012

Job Description:
Handling customer complaints.
Prepare Monthly reports of complaints and a Monthly presentation for data.
Contribute to the evaluation of NBAD’s Customer Complaint/Feedback Resolution process and system.
Promoting quality and Business Excellence at Branch level.
Started with the Customer Retention Program.

Customer Champion Coordinator في National Bank of Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • يناير 2008 إلى أبريل 2011

Job Description:
Receiving, Recording and tracking of Customer complaints/Feedback/inquiries:
Branch Merchandising and Appearance.
Quality of Customer Service, Sales targets and Customer Research.
Promoting quality and Business Excellence at Branch level.

Customer Service Representative. في Dubai Islamic Bank
  • الإمارات العربية المتحدة - أبو ظبي
  • أغسطس 2007 إلى أكتوبر 2008

Handling inquiries and providing customer service related to retail product.
Handling inquiries and providing customer service related to corporate product.
Coordinate with Central Operation department in order to solve the customer’s complaints.

Executive Secretary for the General Manager - Domestic Capital Management Group DCMG في National Bank of Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • يوليو 2004 إلى أغسطس 2004

Personal assistance for the GM

Trainee في National Bank of Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • مارس 2004 إلى أبريل 2004

Job Description:
Handling inquiries and providing customer service related to retail product.
Handling inquiries and providing customer service related to corporate product.

الخلفية التعليمية

بكالوريوس, Higher Banking Diploma
  • في Emirates institute of banking and financial studies
  • يونيو 2007

Canadian institute of banker coordinating with The Emirates Institute for Banking & Financial Studies (EIBFS). Program structure: Risk management in banks, economics, accounting, personal finance, cooperate finance, organizational behavior

دبلوم, Banking Diploma
  • في Emirates institute of banking and financial studies
  • يونيو 2005

Institute of financial services in London coordinating with The Emirates Institute for Banking & Financial Studies (EIBFS). Program structure: General English, Financial Mathematics, Computers, Economic, English banking, Bank Marketing & Customer Service, UAE Legal System, Bank Products & Operations, Accounting, Bank Lending, International & UAE Financial System, Business Communication.

Specialties & Skills

Customer Service
Service Development
Complaint Handling
Customer Development
Computer Skills - Excellent knowledge of Microsoft Office 98 – 2007 – 2010
Communications Skills.
Had the greatest willing to enhance and develop her professionalism

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

High Impact Presentation skills (تدريب)
معهد التدريب:
NBAD - Inhouse
تاريخ الدورة:
August 2009
Negotiations for success (تدريب)
معهد التدريب:
NBAD - Inhouse
تاريخ الدورة:
February 2012
Advanced Negotiations for success (تدريب)
معهد التدريب:
NBAD - Inhouse
تاريخ الدورة:
June 2012
Effective Management – Managing your self (تدريب)
معهد التدريب:
NBAD - inhouse
تاريخ الدورة:
July 2008
Financial Statements Analysis (تدريب)
معهد التدريب:
NBAD - Inhouse
تاريخ الدورة:
March 2011
Advanced Presentations Skills (تدريب)
معهد التدريب:
NBAD - Inhouse
تاريخ الدورة:
April 2010