Senior Consulant
PwC
Total years of experience :5 years, 9 Months
Developed job families and job descriptions
Assisted in developing organisational structure
Provided support in project planning and management activities
Led and conducted HR and organisational development projects mainly in retail, banking, distribution, and manufacturing industries. These projects included competency framework, KPIs, assessment centres (design and delivery), assessment tools, engagement surveys, organisation restructuring, performance appraisal system, mystery shopper, providing feedback on psychometric testing reports Met with customers to understand their requirements and needs in order to tailor solutions for organisational improvement, optimisation, development, and maintenance Supported sales efforts by developing and closing opportunities Wrote proposals based on the customers’ requirements Worked within a team on the development and implementation of requirements for complex projects from initiation to deliverables in the organisational effectiveness field Conducted quantitative and qualitative analysis and provide recommendation for improvement accordingly Designed and conduct assessment centres Designed tools that measure organisational and individual performance Provided and interpreted performance and organisational metrics
Undertook diagnosis and reviewing of process and systems in order to understand barriers and possible solutions and conducting external research into best practice and novel ideas
Designed and delivered organisation development change management strategies, processes and interventions that support Body Coach’s ambition to enhance the quality of life in the community through its health and fitness philosophy
Designed and implemented communication procedures to help staff better understand changes in policies, procedures, regulations, and technologies
Tasks are categorised in terms of type of clients:
External Clients: Ministry of Presidential Affairs (MOPA)
Met with clients to gain understanding of project scope and objectives
Conducted the design of assessment centres from, the development of the competency framework, assessment matrix, customized assessment and development reports, selected exercises, and coached assessors on the assessment centre process and materials
External Clients: Ministry of Presidential Affairs (MOPA), Etisalat, and National Bank of Abu Dhabi (NBAD)
Carried out assessments and correctly completed all compulsory assessment documentation
Delivered objective feedback following the assessment centres
Devised and agreed a development action plan with the candidate and his/her direct supervisor as appropriate
Internal Clients: Abu Dhabi University Knowledge Group (ADUKG)
Designed, developed and implemented change management initiatives aimed at enhancing the assessment centre process
Consulted with management to identify assessment process in order to implement major changes in all aspects of assessment centre operation such as developing methods for data collection from assessors, data filing and recording, and data analysis methodologies
Worked closely with the IT department to identify the appropriate assessment centre software
Conducted an HR audit
Developed, implemented and maintained human resources policies and procedures comprehensive and up-to-date, to ensure effective, fair, consistent management of employees throughout the organization
Developed HR tools to support the Group HR operations and field action such as employee database, analysis and reports etc.
Researched the best practices in order to design and develop OD actions and plans
Managed the customization of payroll and time attendance software and administered them
Supported the HR team in any assigned HR task/project
Conducted surveys on different topics relevant to human resources domain, interpreted results using SPSS software, and wrote reports summarizing the results and gave recommendations
From January 2013, in addition to the above:
Managed the implementation of human resources systems
Managed the information held on the human resources database and personnel files and ensured it is updated in a timely and accurate manner and complies with any legal and data protection policies
Assisted with the annual salary review process
Provided support to employees on human resources issues
Monitored and supervised the work done by the human resources team
Handled the recruitment process
Assisted the Chief of Human Capital division in the job analysis process and the competency model project
Created and revised job descriptions
Produced and analysed statistical reports
Took various initiatives and create several forms increasing record accuracy and efficiency
Kept employee records current by processing employee status changes and personnel action forms in a timely manner
Handled the joining formalities (reference checks, performance appraisal, job application, candidate evaluation form)
Courses: Life Career Development, Motivation and Performance, Principles of Human Resource Management, Research Methods 1 & 2, Selection and Assessment, Technology, Work and Organization, Training and Development, Understanding and Changing, and Work and Well Being Dissertation: Organizational Justice as a Mediator of the Relationship between Two Performance Appraisals on Employees’ satisfaction
Honors Top Honors Academic Internship Career Guidance Survey Coordinated with classmates for Career Guidance Survey as a part of our academic curriculum: Key projects: Designed the survey using web services Produced and analysed statistical reports using SPSS program Assisted the Head of Work and Organizational Psychology department in explaining the survey process to the class Dissertations Dissertation: An Overview of the Assessment Tools at Workplace