Restaurant Operations Manager
Innovative Food Services - Curry and Chips Pty Ltd
Total years of experience :6 years, 0 Months
January 2011 Onwards Restaurant Manager
Curry and Chips P/L, Glen Waverly, Australia
• Diligently supervise daily activities to ensure smooth and consistent flow of service;
• Effectively maintain company website with accurate and timely information;
• Carefully interview, select, train and supervise staff as well as conduct timely
performance evaluations for all staff members;
• Strategically develop effective marketing plans such as quarterly newsletters, seasonal
flyers and social media advertising;
• Recognize and formally acknowledge outstanding staff performance to boost company
morale and productivity;
• Prepare for and execute new menu implementations including cocktails, mocktails and coffees;
• Maintain a safe working and guest environment to reduce the risk of injury and accidents;
• Skilfully interact with external vendors to obtain the best quality in pricing and product;
• Promote the business through participation in and sponsorship of community events,
conducting deals and promotions;
• Meet, greet and encourage feedback from customers and use feedback to implement
positive changes within the restaurant.
ACHIEVEMNTS
• Upgraded the business decision making by decentralising the process and concentrating
more on delegation and team work, which has resulted in a more customer focused,
smooth operation;
• Developed a new frozen food range which is available for sale at local retailers as well as interstate retailers;
• Introduced a performance based reward system to reward floor and front house staff and implemented new work practices to improve company culture;
• Created and maintained an organised database of customers to develop promotional
sales
• Increased profits by 8% each quarter while keeping costs at minimal.
March 2009 to January 2011 Assistant Store Manager
Domino's Pizza, Malvern, Australia
• Aided the store manager in meeting and exceeding performance targets;
• Provided consistently high quality product and service to customers;
• Ensured health, food safety and cleanliness standards were met at all times;
• Helped recruit, train and manage team members and create weekly schedules for the store;
• Kept tight controls on all financial aspects of the store including labour control, product
cost controls and waste control.
November 2008 to February 2009 Food and Beverage Attendant
Atlantic Group V, Docklands, Australia
• Displayed enthusiasm and knowledge about the menu and products;
• Consistently provided professional, friendly and engaging service;
• Set dining tables according to type of event and service standards;
• Demonstrated genuine hospitality while greeting and establishing rapport with guests;
• Guided guests through menus while demonstrating thorough knowledge of the food,
beverages and ingredients;
• Assertively upsold alcoholic beverages, appetizers and desserts.
RESIDENCE STATUS
• Permanent Resident in Australia