Head the meeting
Royal Jet
Total years of experience :11 years, 5 Months
Royal Jet: Abu Dhabi - UAE
December 2006 - December 2011 Purser December 2011
Key Responsibilities:
• Head the meeting with cabin crew team before a flight.
- Ensure everyone's preparedness with the aircraft's procedures including safety,
equipment, and security.
- Check everyone's appearance is up to company's grooming standards
- Make certain that everyone's travel documents are in order and up to date
- Discuss specifics of the flight including client profile, onboard service and make sure
everyone is assigned a role
• Greet and Service VIP clients on board with the highest standards of professionalism.
• Ensure clients' requirements are met with promptness and are fulfilled completely.
• Attend multiple training sessions on security, safety and first aid medical procedures to ensure preparedness for any onboard incidentals.
• Conduct one-on-one service training onboard to new cabin crew towards the delivery of services in accordance to service standards. Provide guidance to cabin crew in managing the galley to ensure the services are provided to the guests. Provide onboard
assessment and feet back to the crew.
• In charge of arranging on board catering as per clients' requirements and making
certain that special requests are organized to client's satisfaction.
• Successfully completed mandatory testing of various aircrafts (Gulf Stream, Business
Boeing Jet, RJ85, Challenger 604, and Lineage 1000)
August 2000 - Emirates Airlines: Dubai - UAE
December 2006 Cabin Crew Member -
Worked in Economy Class for 1 year, Business Class for 2 years, and First Class for the remaining time
Key Responsibilities:
• Welcome passengers on board and help them locate their assigned seats.
• Instruct passengers on safety procedures and ensure their compliance.
• Work together with a diverse team to complete on board service promptly and efficiently.
• Handle customer complaints and any other issues in a professional manner.
• Completed annual training of first aid, onboard safety, and security relating to various
aircrafts including Boeing 777-300, 777-300ER, 777-200, 777-200LR, Airbus A340-500,
A340-300, A330-200
Certificate in Accountancy September 1996 - July 1998 Professional school Siege Social, 21 Rue Barbe, 75013 Paris, France July 1998
January 1994 - July High School Certificate