Head of Cargo Department
Royal Jordanian Airline Company ( ALIA )
مجموع سنوات الخبرة :28 years, 4 أشهر
Taking the lead in All Air Cargo Activity Globally, making sure that the Company’s vision is translated into actions and daily activities
Improving the present of RJ in online and offline Station by creating a new set of parameters to Manager GSA and owned outstation Performance and KPI’s
Creating a set of KPI’s to Manager Activities, Productivities, and Results from All Cargo Sales Team
Deliver and assigning the correct Training to the team making sure that they are motivated, engaged, equipped and skilled to meet the job needs
Being closer to the Customers and open a dialogue for two way communication, through regular meetings, and online links
Revisit all capabilities including the equipment used, Passenger Aircraft upgrade, Freighters Replacements & Ground Handling Agreements enforcements
Manage the P&L with full details, making sure stopping the waist, improving efficiency delivering an improvement every month on the top-line and bottom-line, through balancing the spending and prioritizing the investments
Responsibilities
Looking after all aspect of the business, Sales, Marketing Finance, Operation Customer Service, HR and IT
Aligned all forces towards our focus areas,
Make all possible facilities and tools available to the employees as to achieve the KPI’S
Size of the team: 240 members, includes 6 direct reports
Achievements:
• Best Logistics Company, by Qatar Today Business Excellence Awards 2015
• Asian Most Preferred Brand in Logistic, By Asian Leadership Awards 2012
• The Express Company of the Year, by Arabian Business 2012
• Revenue & EBIT growth: +20% every year 2012, 2013, 2014 and 2015 YTD
• Improve and Created a much improved working environment ( Facilities )
• Developed and increase staff motivation through Employee opinion survey action point.
• Created a focus on retail business ( Online Shopping, retail shops )
The responsibility is based on restructuring the Sales, Marketing & CS teams to achieve the Revenue & Contribution” EBIT” budgeted figures through delivering an excellent Customer service experience while aiming to exceed the customer expectation.
Total Managing Staff 72 members; includes 7 direct reports, 4 Managers and 3 supervisors
Achievements:
• Revenue growth : +25% every year 2010, 2011 % YTD 2012
• Created Three Channel Bands focused Sales and Customers Services team, supported by dedicated staff for each client Band motivated by a special designed schemes and KPI’s.
• Created new revenue generating Products, Like insurance, Onboard courier, and Special tailor-made solutions
• Created a new franchise concept to increase the footprint of TNT services
• Won the Special Services award among AMEA (Africa Middle East and America) for Quarter 3 and 4 (Revenue and traders growth).
• The only country in the AMEA to increase the number of traders over the over the last five years average.
• Implement the Sales Standards
Managing, Directing Sales and Marketing Teams through the Kingdom of Saudi Arabia, Set Sales Standers to Manage Productivity and Activity, Monitor and Set Sales Achievement against Target
And plan Marketing activities
.
The responsibility is based on re engineering the sales team by implementing the Global Sales Process (GSP).
Re sizing the Sales Team and channels allocation using the Best in class method
Drive and yield improvement.
Deliver the revenue growth and increase the profitability of the company
The responsibility was to drive a revenue growth of 25% and probability above 40% through setting up the GSP standards.
To build up a sales team tooled with standards and equipped with knowledge to drive a profitable growth.
Coordinate with other departments to reach to the customer’s needs
Deliver a profitable revenue growth through acquisitions and developing existing clients
Deliver a profitable revenue growth through acquisitions and developing existing clients
Taking care of customers need and exceed their expectation where I could, in offering the best solutions for their needs
Matching the client's needs and offering on time delivery