Customer Service Officer
Wingee Shipping Agency (Subsidiary of DAL GROUP)
Total des années d'expérience :17 years, 4 Mois
• Elevated customer service standards by implementing innovative solutions that enhanced customer satisfaction by 30%.
• Spearheaded a team of 10 in the customer service department, driving improvements in service delivery and operational efficiency.
• Managed critical documentation for international shipping, including Bills of Lading, cargo manifests, and delivery orders, ensuring compliance with global shipping regulations.
Manage office supplies stock and place orders
Prepare regular reports on expenses and office
budgets
Maintain and update company databases.
Organize a filling system for confidential company
documents.
Answer queries by employees and clients.
Manage oncoming and outgoing courier.
Update office polices as needed.
Book and prepare meeting rooms as required
Distribute and store correspondence (letters,
emails and packages
Prepare reports and presentations with
statistical data
Arrange travel and accommodation liaising
with HR dep
Arranging events
Supply Chain Management .
Inventory control system and development (
material management)
Procurement and purchasing Supply management
Warehouse management
Local market survey