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Nafis Imam, Branch Operations Manager

Nafis Imam

Branch Operations Manager·Valmo Franchise

India

Bachelor's degree, Civil Engineering

Work experience

Total years of experience: 6 years, 1 months

Branch Operations Manager

April 2025 - December 2025

Valmo Franchise

Dhanbad, India

April 2025 - December 2025

• Oversaw daily operations of the last-mile delivery hub, enhancing efficiency and service quality.
• Collaborated with delivery partners to guarantee timely shipment pickups and deliveries, improving customer satisfaction.
• Analyzed daily load flow and optimized dispatch planning and route allocation for improved operational performance.
• Resolved hub-level operational issues and escalated concerns effectively, ensuring smooth workflow.
• Ensured strict adherence to company SOPs, fostering a culture of compliance and operational excellence.
• Maintained comprehensive operational records and facilitated communication with area management to support strategic decision-making.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Associate Data Analyst

November 2024 - March 2025

Global Logic

Gurgaon, India

November 2024 - March 2025

• Played a crucial role in optimizing data analysis processes to support operational efficiency and decision-making.
• Developed innovative solutions to enhance training datasets, improving the accuracy of AI models in various applications.
• Streamlined workflows, significantly reducing processing time and increasing productivity across teams.
• Leveraged exceptional interpersonal skills to foster collaboration and drive team success in diverse projects.
• Contributed to the development of strategic initiatives that align with business goals, enhancing overall operational performance.
• Adapted analytical skills to support digital marketing efforts, improving campaign effectiveness and customer engagement.
Company industry:
IT Services
Job role:
Information Technology

Business Operations Executive

April 2019 - February 2024

Baliapur Institute of Technology, Sindri

Dhanbad, India

April 2019 - February 2024

• Boosted student admissions by 1.5x per session through targeted social media campaigns and strategic partnerships.
• Contributed to organizational growth by 4x through comprehensive data analysis and business insights.
• Leveraged analytical skills to support brand development and enhance overall operational efficiency.
• Ensured the effective management of confidential and sensitive data, maintaining strict compliance with institutional policies.
• Collaborated cross-functionally to streamline operations and improve processes, enhancing productivity.
• Developed and implemented digital marketing strategies to elevate brand presence and engagement.
Company industry:
Vocational Education
Job role:
Administration

Education

West Bengal University of Technology

July 2018

July 2018

Bachelor's degree, Civil Engineering

India

GPA (rating): Very good

GPA (rating): Very good

Completed a rigorous technical degree focusing on quantitative analysis, project lifecycle management, and structured problem-solving. Developed a strong foundation in technical documentation, workflow planning, and data-driven reporting. This technical background has been instrumental in my transition into Operations Management, allowing me to apply engineering-level precision to business processes, MIS reporting, and operational efficiency.

Skills

Operations Management
Expert
Operations Management
Expert
Process Optimization
Expert
Process Optimization
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Stakeholder Management
Intermediate
Stakeholder Management
Intermediate
Performance Management
Intermediate
Performance Management
Intermediate
Digital Marketing
Expert
Digital Marketing
Expert
Customer Acquisition
Intermediate
Customer Acquisition
Intermediate
Data Analysis
Intermediate
Data Analysis
Intermediate
MIS Reporting
Expert
MIS Reporting
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Business Intelligence
Intermediate
Business Intelligence
Intermediate

Languages

English
Expert
Hindi
Native Speaker
Urdu
Native Speaker

Training and Certifications

Certifications
Data Science & AI
Boston Institute of Analytics
Sep 2024

Hobbies

  • Technology & Digital Innovation
    Passionate about staying updated with the latest advancements in AI, SaaS tools, and automation technologies. I actively follow tech news and industry updates to identify new software (like CRM or project management tools) that can streamline operations and improve business efficiency.
  • Digital Design & Content Creation
    Passionate about creating high-impact digital ads and promotional posters. I use this to stay ahead of visual marketing trends and to understand the 'consumer journey.' This creative outlet allows me to translate business data into engaging visual stories, aiding in better communication and brand positioning.
  • Strategic Games
    An active player of strategy-based games that require long-term resource planning, base optimization, and team coordination (Clan Wars). This hobby sharpens my ability to manage complex assets, plan tactical 'attacks' on business problems, and collaborate with a diverse team to achieve shared goals."
  • Independent Travel & Road Tripping
    Passionate about planning and executing long-distance trips, which has enhanced my organizational skills, budget management, and cross-cultural communication.