YASIR Ahmed

• Handle and managing the staff
• Assign task to the team
• Complain handling of guest and their requirements.
• Train the new employees
• To handle department operation effectively and efficiently
• Responsible for handling duties in place of manager on their behalf
• Being aware of hotel surroundings and facilities and always keeping information available for services within the city for in
house guests.
• Handling high pressure occupancy with a smile.
• Solving the guest complaint by co-working with the team
• Managing the duty roster on weekly basis.

• Managing Reception
• System running and management
• Cash dealing and booking of rooms for clients or guest

• Manage the front desk Day to day check in / check out procedures.
• Assisting the guest relation officer in managing groups, crews, VIPs
• Handling of cash house bank and deposit of daily receipts, including foreign currency.
• Updating guest profiles, including coordinating with other departments while practicing up selling continuously.
• Operated busy switch boards, guests messages, faxes, and complaints.
• Going an extra mile with each guest.

• Assisting my team in check in and checkout procedures.
• Managing Reception and Porter Operation.
• Handling of complaints effectively and efficiently.
• Giving system and Opera assistances the team.
• Cost Controlling for the department.
• Checking the day today operation and Standards.
• Checking the room before guest arrival.
• Operational efficiency through process improvement
• Focus areas guests satisfaction, associates development, and profitability.
• Welcoming VIP & high paying guest.