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Alisha Jane  Dsouza, Front office Senior Receptionist

Alisha Jane Dsouza

Front office Senior Receptionist·Courthouse Hotel London

United Arab Emirates

Master's degree, Marketing

Work experience

Total years of experience: 4 years, 5 months

Front office Senior Receptionist

April 2025 - January 2026

Courthouse Hotel London

London, United Kingdom

April 2025 - January 2026

Delivered exceptional front office operations in a 5-star hospitality environment
Supported shift supervision of reception team to ensure smooth daily operations
Managed VIP arrivals, guest relations and service recovery with professionalism
Executed reservations, check-ins, check-outs and room allocations accurately
Trained and mentored new team members on front office SOPs and service standards
Coordinated with housekeeping, F&B and engineering for seamless guest experiences
Maintained accurate guest profiles, reports and shift handovers using PMS
Ensured compliance with hotel policies, safety standards and brand guidelines
Demonstrated strong communication, multitasking and problem-solving skills
Contributed consistently to high guest satisfaction scores
Received on-the-job training in reservation systems and booking procedures
Assisted with handling reservations under supervision during training period
Supported front desk operations while developing reservation management skills

Company industry:
Hospitality & Accomodation

Night Care Assistant

February 2025 - January 2026

Abilities Enabled

London, United Kingdom

February 2025 - January 2026

Provided overnight care and supervision for an individual with disabilities
Ensured safety, comfort, and well-being throughout night shifts
Assisted with personal care, mobility, and daily support needs
Monitored health and behavior, reporting concerns when required
Maintained confidentiality and followed care plans and safety procedures
Demonstrated patience, responsibility, and professionalism at all times

Company industry:
Other Healthcare Services

Front office Receptionist

January 2024 - January 2025

Courthouse Hotel London

London, United Kingdom

January 2024 - January 2025

Welcomed guests professionally, ensuring a positive first impression
Performed efficient check-in and check-out procedures using PMS
Handled calls, emails, and guest inquiries with accuracy and courtesy
Assisted guests with reservations, hotel services, and local information
Coordinated with housekeeping and maintenance to resolve guest requests promptly
Processed billing, cash handling, and payment transactions accurately
Maintained front desk organization and service readiness
Adhered to hotel policies, grooming standards, and customer service excellence
Supported team operations during peak hours and high occupancy periods

Company industry:
Hospitality & Accomodation

Front office Hostess and Waitress

October 2022 - November 2023

Quilon

London, United Kingdom

October 2022 - November 2023

Delivered premium guest service in a Michelin-starred fine-dining restaurant.
Welcomed and assisted guests professionally, ensuring an exceptional first impression.
Managed reservations, seating plans, and waitlists to optimize table turnover.
Coordinated table assignments and guest flow during high-volume service hours.
Handled billing, cash, and card payments accurately and efficiently.
Provided personalized menu recommendations aligned with guest preferences.
Resolved guest concerns promptly to maintain high satisfaction levels.
Supported reception and floor operations through effective multitasking.
Maintained luxury service standards in line with Taj brand and Michelin expectations.
Contributed to a seamless dining experience through teamwork and attention to
detail.

Company industry:
Hospitality & Accomodation

Teaching Assistant

December 2019 - January 2021

Asian International Public School India

Banga, India

December 2019 - January 2021

Prepared lessons and graded assignments as a proactive Teaching Assistant.
Supervised students during activities.
Administered assessments and recorded grades efficiently.
Provided one-on-one instruction and homework support.
Assisted with classroom management and promoted positive behaviours.

Company industry:
Higher Education

Education

University of Roehampton

September 2023

September 2023

Master's degree, Marketing

United Kingdom

GPA (rating): Satisfactory

GPA (rating): Satisfactory

St Agnes College

April 2019

April 2019

Bachelor's degree, Commerce

India

St Agnes College

April 2019

April 2019

Bachelor's degree, Commerce

India

Sacred Heart PU College

January 2016

January 2016

High school or equivalent, Commerce

India

Sacred Heart PU College

January 2016

January 2016

High school or equivalent, Commerce

India

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CONSUMER BEHAVIOUR
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate

Languages

English
Beginner
Hindi
Beginner
Kannada
Beginner