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Mir Zeeshan Amin, FRONT OFFICE MANAGER

Mir Zeeshan Amin

FRONT OFFICE MANAGER·OV Boutique Hotel 3 Star premium,

United Arab Emirates

Diploma, General Nursing & Midwifery (GNM)

Work experience

Total years of experience: 5 years, 2 months

FRONT OFFICE MANAGER

January 2023 - December 2025

OV Boutique Hotel 3 Star premium,

Srinagar, India

January 2023 - December 2025

• Supervised and Managed front desk operations.
• Maximise room revenue through upgrades and upselling.
• Ensuring seamless guest experiences and make sure guests needs and wants are fulfilled.
• Coordinated with other departments and monitored billing accuracy, cash handling and financial reports.
• Ensured high service standards for premium and comfortable stay.
Company industry:
Hospitality & Accomodation
Job role:
Management

Front Office Manager

January 2023 - December 2025

OV Boutique Hotel,

Srinagar, India

January 2023 - December 2025

• Supervised all front desk operations ensuring smooth daily workflow and premium service delivery.
• Maximised room revenue through strategic upselling, room upgrades, and cross-selling hotel services.
• Trained and mentored front office staff to maintain high service and grooming standards.
• Managed VIP guest arrivals, special requests, and resolved escalated guest complaints professionally.
• Coordinated with Housekeeping and F&B departments for seamless operational efficiency.
• Monitored billing accuracy, handled cash, and prepared detailed financial and daily reports.
Company industry:
Hospitality & Accomodation
Job role:
Management

SENIOR EXECUTIVE (Supervisor)

January 2022 - December 2022

Hotel Snow Light,

Srinagar, India

January 2022 - December 2022

• Assisted management in improving service efficiency.
• Handled overbooking, room changes billing disputes and service issues.
• Monitored room assignments, upgrades and housekeeping status.
• Reviewed daily reports ensured billing accuracy and payment procedures.
Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Executive - Supervisor

January 2022 - December 2022

Hotel Snow Light,

Srinagar, India

January 2022 - December 2022

• Oversaw front desk operations and resolved guest complaints swiftly and effectively.
• Managed overbooking, room changes, billing disputes, and service recovery situations.
• Reviewed daily reports, ensured billing accuracy, and streamlined payment procedures.
• Assisted management in implementing service improvement strategies.
Company industry:
Hospitality & Accomodation
Job role:
Management

FRONT OFFICE ASSOCIATE

January 2021 - December 2021

Hotel Saffron,

Srinagar, India

January 2021 - December 2021

• Welcomed guest warmly and professionally complete check-in and check-out procedures.
• Assisted guest with proper communication about the hotel services, facilities or any Queries.
• Answered phone calls emails and provided information.
• Delivered professional front office support, processed reservations, and maintained reception operations.
• Updated guest information and kept track of VIP guests special request and daily report.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Associate

January 2021 - December 2021

Hotel Saffron,

Srinagar, India

January 2021 - December 2021

• Delivered professional check-in and check-out service to guests from diverse backgrounds.
• Handled multi-channel guest communications including in-person, phone, and email.
• Maintained VIP guest profiles, tracked special requests, and prepared accurate daily reports.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

FRONT OFFICE INTERN

November 2020 - December 2020

The Vintage Hotel,

Srinagar, India

November 2020 - December 2020

• Observed and assisted in check-in and check-out procedures.
• Welcomed guests with a professional greeting handled guest request and luggage coordination.
• Help with filing documents updating records and preparing reports.
Company industry:
Hospitality & Accomodation
Job role:
Other

Front Office Intern

November 2020 - December 2020

The Vintage Hotel,

Srinagar, India

November 2020 - December 2020

• Assisted in check-in and check-out procedures, guest luggage coordination, and daily report preparation.
Company industry:
Hospitality & Accomodation
Job role:
Other

Education

Tahira Khanam’s Institute of Paramedical Science, Srinagar, India

March 2024

March 2024

Diploma, General Nursing & Midwifery (GNM)

India

GPA (percentage): 85%

GPA (percentage): 85%

Mass Info Tech Society (DDU-GKY Himayat Program)

January 2023

January 2023

High school or equivalent, Hospitality And Tourism

India

Ramzan Institute of Paramedical Science

January 2020

January 2020

Bachelor's degree, Administration And Basic Sciences

India

Skills

CREW SCHEDULING
Expert
CREW SCHEDULING
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
GUEST RELATIONS
Expert
GUEST RELATIONS
Expert
PROCESS SAFETY
Expert
PROCESS SAFETY
Expert
OFFICE PROCEDURES
Expert
OFFICE PROCEDURES
Expert
DETAIL ORIENTED
Expert
DETAIL ORIENTED
Expert
HOSPITALITY MANAGEMENT
Expert
HOSPITALITY MANAGEMENT
Expert
PROFESSIONALISM
Expert
PROFESSIONALISM
Expert
HOSPITALITY
Expert
HOSPITALITY
Expert
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
MICROSOFT TEAMS
Intermediate
MICROSOFT TEAMS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

Social profiles

Languages

English

Expert

Hindi

Native Speaker

Urdu

Native Speaker

Arabic

Beginner

Training and Certifications

Certifications
General Nursing and Midwifery (GNM)
Female Multipurpose Health Worker (FMPHW)
General Nursing & Midwifery (GNM)

Hobbies and interests

travelling
reading books