Manager Operations & Global workforce management
HSBC
Total years of experience :20 years, 8 Months
Currently handling a section of 200 employees which includes 10 team leaders. Role involves Team Management, Monitoring SLA's, Conducting Skip level meets, Effective desk utilisation, Drive six sigma projects, Reviewing of PLA's, Conducting business meets with the On shore teams, Capacity planning of the resources, Effective utilisation of the resources, Leading a project to provide clean and safe drinking water and sanitation for the selected 16 villages as part of the corporate social responsibility.
Bachelor of Commerce
