Nagi Gholam

.My responsibilities consist on the following:
• Planning for and directing the use of IT resources in alignment with SAMCO's business strategy and business objectives.
• Developing and maintaining an information architecture model that is managing the identification, classification, integration and use of information sources within SAMCO.
• Identifying current and future technology trends and updating the technology plan to facilitate the implementation of applicable identified technology trends.
• Maintaining a suitable IT organization structure and IT process framework in order to manage, run and execute the IT operations.
• Establishing, developing, monitoring and controlling the capital and operating expenses incurred by IT and arranging for sufficient funds for supporting the IT operations and IT projects.
• Developing a communication framework to articulate the top management's business objectives, vision, mission and directions to all SAMCO's employees.
• Managing the human resources within the IT department.
• Maintaining consistent quality standards across the IT function.
• Identifying and managing in a structured manner the risks related to the information system.
• Managing the IT projects consistently and efficiently.
• Install, support, and project manage the opening of 34 retail locations.
• Managing the yearly inventory in all the branches and the warehouses following the procedure that I established.
• Responsible of maintaining the stock control and providing the management with the reports needed.

I was given additional responsibility and was designated as Project Manager for Implementing Oracle E.R.P, E-Business Suite 12.1.1 for the supply chain and finance modules.

•Managing the IT department.
•Leading the yearly inventory.
•Maintaining the stock control and providing the management with the reports needed.
•Training the employees on the software.
•Maintenance of IT infrastructure which included software, hardware and POS machines.

•Day-to-day financial control, development of the business in line with stated objectives.
•Accountable for the overall control budget and financial department of the company.
•Liaison with organizations and clients for which the company conducts work, including the involvement in design of new projects, as applicable.
•Undertaking the role of Management System Representative ensuring that the Management system is implemented reviewed, maintained, and where possible continually improved.
•Chairing monthly meetings with Directors and Supervisors.
•Taking ultimate responsibility for health, safety, and welfare of staff.
•Ensures Administrative Assistants complete daily work efficiently and accurately.
•Maintaining adherence to all policies, procedures and standards as set forth by the Company.

•Creating new modules as per customers’ request.
•Troubleshooting problems occurring with customers.
•Installing readymade packages and providing training to customers:
oDOS, Windows, Word and Excel to CCIB secretaries (12).
oLOTUS to MEA captain’s assistant.
oWindows and Word Perfect to Sofil secretaries.

1992 - 1992: Audi Bank, training as a programmer.


• Planning short/long term IT strategies & Policies with budgetary requirement for the same.
• Constantly look out to devise innovative new ways to Respond to dynamic changing IT infrastructure (software and hardware) & implement them with passion & vigour.
• Continuously Upgrade the IT team and impart Technical capability by organizing various new products training so as to keep the IT team well in par with the latest developments in information technology.
• Leading, Mentoring & Monitoring the performance of the IT team across the regions to ensure efficiency in IT operations & meeting the planned goals.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team member.