Customer Service Officer
Interglobe Aviation Pvt Ltd (Indigo Airlines)
Total des années d'expérience :9 years, 10 Mois
Dealing with passenger enquiries about flight departures and arrivals.
Checking in Guests, giving seat numbers, issuing boarding passes, Allocating luggage labels etc.
Informing the Guests about the luggage restrictions.
Weighing Guests luggage, informing them of excess baggage, collecting excess charges if applicable.
Providing extra care of the Guests with special needs.
Responsible for assisting unaccompanied children.
Calming and reassuring of nervous guests.
Fully aware about the rules and regulations of International Aviation Industry.
Assisting & guiding subordinates whenever required.
Helping Guests through immigration & customs, also escorting & assisting of Guests during transit flights.
Responsible for liaising with other Airport Staff as & when required.
Performing various other duties whenever required as assigned by the Duty Manager.
✓ Passed in Secondary School Examination (S.S.C) from Maharashtra Board in 2009.