نجوان مترى

• Tracking all official correspondence, keeping track of commitments.
• Event Coordinator, (Meet with Organizers, Prepare Introductions and Speeches and all paper need, Construct Agenda, Check Participators, Ensure Events Run to Schedule).
• Scheduling and managing appointments the daily/weekly/monthly Agenda (Events& Meetings).
• Managing Social Media Networks (Facebook, Instagram, Twitter, LinkedIn, Telegram, WhatsApp).
• Creating social media profiles.
• Managing regular posts (blog posts, Media, Photos, Video, Data).
• Responding to followers.
• Seeking for new Marketing solutions to promote brand.
• Responsible for developing and implementing marketing strategies for social media and Website.
• Participation in local events.
• Design all marketing papers and posts.

( Training time )

• Act as an ambassador for. (The Royal academy school, and Bloomington Academy School)
• Supporting the Academic team.
• Communicate effectively with the community, the school and other internal and external stakeholders.
• Maintain the Principals diary and coordinate meetings and appointments.
• Handle and prioritize all outgoing or incoming, correspondence.
• Translate all kinds of papers from English to Arabic and vice versa.

Temporary job (Full time) for two months.
Job Description:

▪ Greet and receive visitor.
▪ Receive and relay telephone messages.
▪ Operate office equipment, such as photocopy machine and scanner.
▪ Using Microsoft office( Word and power-point )
▪ Prepare agenda for meetings.
▪ Schedule meetings and arrange conference rooms.
▪ Alert manager about cancellations or new meetings.
▪ Maintain hard copy and electronic filing system.

Job Description:-

- Personal Assistant and Office Manager
(Three board members, One General Manager, Three Principles(Manager of kindergarten stage, Primary Stage Manager, and Director of preparatory and secondary stages.)
- Dealing with correspondence, complaints and queries.
- Manage the daily/weekly/monthly Agenda (Events& Meetings), and arrange new meetings and appointments, Actively coordinating meetings; attending board meetings and developing accurate & timely reports.
- Organizing meetings including preparation of supporting material and recording the agenda, rendering assistance to the Director on project related activities involving planning, data acquisition & extraction, data presentation, reporting and presentations.
- Tracking all official correspondence, scheduling & managing appointments, keeping track of commitments, making travel arrangements, discuss upcoming engagements, invitations & other requests.
- Event Coordinator, (Meet with Organizers, Prepare Introductions and Speeches and all paper need, Construct Agenda, Check Participators, Ensure Events Run to Schedule), familiar with (Microphones, General Sound Equipment, and projectors).
- Using Internet (Editing, Email, Research, Social media), familiar with Office Machines (Fax, Printer, Scanners, Answer Machine)
- Preparing and Design (letters, presentations, reports, all internal school papers, official papers, papers related to Certificate of Quality and Accreditation Educational, and design all types of Certificates.)
- Using a variety of software packages (such as Photoshop program &Word &PowerPoint &Excel &outlook) to produce correspondence and documents and maintain spreadsheets and databases.
- Put office administrative systems, dividing responsibilities to ensure performance, and Supervising administrative staff, arranging necessary repairs and organizing the office layout.
- Booking transport and accommodation.

• (110 department call center)
Support to all company users' inquiries (Internet, Technical, Billing, Services, Products and Policies.

• (MNP department call center)
Saving customers who wants to switch the network by handling them and solve all problems.

- Manage large amounts of inbound and outbound calls, route calls to appropriate resource and complete call logs.
- Follow communication “scripts” when handling different topics.
Enter customer information, process orders, forms and applications within the call.
- Training new login agents.
- Build customer’s interest in the services and products offered by the company
Maintains call center database by entering information.
- Assist customers with any technical issues encountered with website/online and escalate any issues to the management appropriately.

( Full Time- Summer training)
- Coordinating office operations to secure efficiency and compliance to company policies Provide general support to visitors.
- Handling external or internal communication or management systems.
- Greetings and receive visitors
- Manage large amounts of inbound and outbound calls in a timely manner.
- Filling, and Scheduling appointments in the office.

(Legal Accountant and tax expert and - member of the Egyptian Society of Taxation And a member of the Egyptian Society of Financial and Tax).

(Full Time- Summer training)

Responsibilities:

- Bookkeeping.
- Preparing monthly and annual audit balances.
- Participation in the preparation of the budget, final accounts and cash flows

(Full Time- Summer training)
- Greetings customers.
- Answer phone calls.
- Photocopying and printing various documents.