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تم إلغاء حظر المستخدم بنجاح
نجوان  مترى, Office Manager

نجوان مترى

Office Manager·Original Brands

الإمارات العربية المتحدة

بكالوريوس, Accounting department.

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 8 أشهر

Office Manager

مارس 2011 - ديسمبر 2020

Original Brands

أسوان، مصر

مارس 2011 - ديسمبر 2020

• Tracking all official correspondence, keeping track of commitments.
• Event Coordinator, (Meet with Organizers, Prepare Introductions and Speeches and all paper need, Construct Agenda, Check Participators, Ensure Events Run to Schedule).
• Scheduling and managing appointments the daily/weekly/monthly Agenda (Events& Meetings).
• Managing Social Media Networks (Facebook, Instagram, Twitter, LinkedIn, Telegram, WhatsApp).
• Creating social media profiles.
• Managing regular posts (blog posts, Media, Photos, Video, Data).
• Responding to followers.
• Seeking for new Marketing solutions to promote brand.
• Responsible for developing and implementing marketing strategies for social media and Website.
• Participation in local events.
• Design all marketing papers and posts.

مجال الشركة:
التسويق
الدور الوظيفي:
الإدارة

Executive Secretary

أكتوبر 2019 - ديسمبر 2019

lazer Group

عجمان، الإمارات العربية المتحدة

أكتوبر 2019 - ديسمبر 2019

( Training time )

• Act as an ambassador for. (The Royal academy school, and Bloomington Academy School)
• Supporting the Academic team.
• Communicate effectively with the community, the school and other internal and external stakeholders.
• Maintain the Principals diary and coordinate meetings and appointments.
• Handle and prioritize all outgoing or incoming, correspondence.
• Translate all kinds of papers from English to Arabic and vice versa.

مجال الشركة:
رياض الأطفال
الدور الوظيفي:
سكرتارية

Executive Secretary

أغسطس 2019 - سبتمبر 2019

Activate

دبي، الإمارات العربية المتحدة

أغسطس 2019 - سبتمبر 2019

Temporary job (Full time) for two months.
Job Description:

▪ Greet and receive visitor.
▪ Receive and relay telephone messages.
▪ Operate office equipment, such as photocopy machine and scanner.
▪ Using Microsoft office( Word and power-point )
▪ Prepare agenda for meetings.
▪ Schedule meetings and arrange conference rooms.
▪ Alert manager about cancellations or new meetings.
▪ Maintain hard copy and electronic filing system.

مجال الشركة:
الإعلان
الدور الوظيفي:
سكرتارية

CEO Office Manager

أغسطس 2013 - ديسمبر 2018

Notre Dame College

أسوان، مصر

أغسطس 2013 - ديسمبر 2018

Job Description:-

- Personal Assistant and Office Manager
(Three board members, One General Manager, Three Principles(Manager of kindergarten stage, Primary Stage Manager, and Director of preparatory and secondary stages.)
- Dealing with correspondence, complaints and queries.
- Manage the daily/weekly/monthly Agenda (Events& Meetings), and arrange new meetings and appointments, Actively coordinating meetings; attending board meetings and developing accurate & timely reports.
- Organizing meetings including preparation of supporting material and recording the agenda, rendering assistance to the Director on project related activities involving planning, data acquisition & extraction, data presentation, reporting and presentations.
- Tracking all official correspondence, scheduling & managing appointments, keeping track of commitments, making travel arrangements, discuss upcoming engagements, invitations & other requests.
- Event Coordinator, (Meet with Organizers, Prepare Introductions and Speeches and all paper need, Construct Agenda, Check Participators, Ensure Events Run to Schedule), familiar with (Microphones, General Sound Equipment, and projectors).
- Using Internet (Editing, Email, Research, Social media), familiar with Office Machines (Fax, Printer, Scanners, Answer Machine)
- Preparing and Design (letters, presentations, reports, all internal school papers, official papers, papers related to Certificate of Quality and Accreditation Educational, and design all types of Certificates.)
- Using a variety of software packages (such as Photoshop program &Word &PowerPoint &Excel &outlook) to produce correspondence and documents and maintain spreadsheets and databases.
- Put office administrative systems, dividing responsibilities to ensure performance, and Supervising administrative staff, arranging necessary repairs and organizing the office layout.
- Booking transport and accommodation.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
إدارية

Call Center agent

أكتوبر 2010 - يونيو 2013

orange

القاهرة، مصر

أكتوبر 2010 - يونيو 2013

• (110 department call center)
Support to all company users' inquiries (Internet, Technical, Billing, Services, Products and Policies.

• (MNP department call center)
Saving customers who wants to switch the network by handling them and solve all problems.

- Manage large amounts of inbound and outbound calls, route calls to appropriate resource and complete call logs.
- Follow communication “scripts” when handling different topics.
Enter customer information, process orders, forms and applications within the call.
- Training new login agents.
- Build customer’s interest in the services and products offered by the company
Maintains call center database by entering information.
- Assist customers with any technical issues encountered with website/online and escalate any issues to the management appropriately.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Assistant administrator

يوليو 2010 - سبتمبر 2010

Arab French Investment & Development

القاهرة، مصر

يوليو 2010 - سبتمبر 2010

( Full Time- Summer training)
- Coordinating office operations to secure efficiency and compliance to company policies Provide general support to visitors.
- Handling external or internal communication or management systems.
- Greetings and receive visitors
- Manage large amounts of inbound and outbound calls in a timely manner.
- Filling, and Scheduling appointments in the office.

مجال الشركة:
التصميم الداخلي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Accountant

سبتمبر 2004 - أكتوبر 2007

Legal Accountant Office

القاهرة، مصر

سبتمبر 2004 - أكتوبر 2007

(Legal Accountant and tax expert and - member of the Egyptian Society of Taxation And a member of the Egyptian Society of Financial and Tax).

(Full Time- Summer training)

Responsibilities:

- Bookkeeping.
- Preparing monthly and annual audit balances.
- Participation in the preparation of the budget, final accounts and cash flows

مجال الشركة:
المحاسبة
الدور الوظيفي:
المحاسبة والتدقيق

Customer Service representative

يوليو 2006 - سبتمبر 2006

Xerox

أسوان، مصر

يوليو 2006 - سبتمبر 2006

(Full Time- Summer training)
- Greetings customers.
- Answer phone calls.
- Photocopying and printing various documents.

مجال الشركة:
صناعة الورق والمنتجات الورقية
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Faculty of Commerce

نوفمبر 2008

نوفمبر 2008

بكالوريوس، Accounting department.

مصر

Skills

Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Social Media
Expert
Social Media
Expert
Administration
Expert
Administration
Expert
Verbal and written communication
Expert
Verbal and written communication
Expert
Computer Skills
Expert
Computer Skills
Expert
Secretary
Expert
Secretary
Expert
Administration
Expert
Administration
Expert
Photoshop
Intermediate
Photoshop
Intermediate
Social Media
Expert
Social Media
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Social Media
Expert
Social Media
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Participate in ISEF training coursecalled (ISEF and Building Generation Defined)
Jun 2014
Participation in the NotreDame Schools to get a Certificate of quality and accreditation Educational
May 2013
Appreciation certificate to participate in the graduation ceremony 2013/2014
Jun 2014

التدريب
Manual Accounting & Financial Analysis & Banks/ Computerized Accounting /Peach Tree Accounting Appl
Accounting Training Academy (A.T.A)
Jan 2007
Foundation for success/World class customer service/Proposal writing/Negotiation/Complaints.
Dale Carnegie
Jan 2010
Customer Service track
Dale Carnegie
Jan 2010
Foundation for success (FFS) /Dale Carnegie Seminar. (DCS)Soft Skills / Code of Ethics.
Dale Carnegie
Jan 2010
Basic Business Skills Acquisition (BBSA) / Marketing. / Sales. /Banking / Accounting
Future Generation Foundation (FGF)
Jan 2010
Business Correspondence/Employment Qualifier Program/Report Writing
WESTWOOD
Jan 2010
Developed Computer Skills /Enhanced Presentation & Project Development/Business Correspondence
WESTWOOD
Jan 2010
Developed English Language - (Four levels)
Berlitz
Jan 2010
Human Development
Notre Dame Schools
Jan 2014
Effective Leadership
HP LIFE
Jan 2014
Human Resource Management/How to use SMART Goals/Time Management Skills/Photoshop CC 2017 Top New
Udemy
Jan 2018
Presentation Skills and Time Management/Negotiation skills and creative thinking/Business writing
Ministry of Youth and Sports ,Microsoft and United Nations Development Program (UNDP)
Jan 2018
Certificate In (HR Fundamentals)
American Center (U.S. Embassy Cairo)
Mar 2019

الهوايات والاهتمامات

Listening to music
Traveling
Creative writing