Hotel / Resort General Manager
Amer Group
Total years of experience :17 years, 7 Months
Award-winning general manager with decades of experience in the hospitality industry. Proven business acumen to manage daily operations, generate revenue, and implement strategies to achieve success.
Key Accomplishments
•Increased catering sales by $7M, expanded lounge sales by 35% over two years with 54% profit margin, and generated over 21, 000 restaurant customer counts at Dearborn Inn Michigan by Marriott, was awarded the hotel of the year.
•Achieved company recognition for the most successful year in the history of the International Region from JW Marriott.
•Branded Bay La Sun Hotel & Marina as a go to destination in the Kingdom of Saudi Arabia and boosted weekend occupancy to 90%.
•Revamped the F&B menus in Al Faisaliah Resort, increasing sales by over 250% across five resort dining facilities, and strategically developed and successfully opened a new café generating over $3M Riyals annually.
•Conceptualized a new state-of-the-art conference and entertainment center maximizing sales by 30% a year for four consecutive years in Bay La Sun Hotel and Marina.
•Promoted a non-revenue centre and converted to $9M Saudi Riyals of sale for Oceania 50 Royal villas.
•Achieved resort rating from #232 to #6 within one year of grand opening and received 5 out of 5 stars for Holiday Check.
•Leveraged 70% of international sales trips to increase revenue by $68M by the third year at Sharm El Sheikh Marriott. Revitalized a failing brand standards and received a 92% score rating after four years of failure under alternate management, increasing revenue by 217 % to $126M annually.
•Converted Associate Opinion Survey from 26% to 91% in first year of assignment on the job at Sharm El Sheikh Marriott.
•Attained the Spirit of Service Award of the year from Mr. Marriott for directing the cleaning of Sharm El Sheikh Red Sea Shore and eradicating over 6 tons of debris with the assistance of PADI International Diving volunteers.
A luxury resort and spa with 162 rooms, 121 guestrooms, 31 luxury suites, and 10 private villas
Executes daily operations for a luxury resort and spa including room accommodations, food & beverage services, and amenities. Implements new strategies to generate revenue and plans logistics to host large scale events with over 7, 000 attendees and multitude high-profile royal events. Recruits, trains and mentors high performance employees. Enhances brand reputation through promoting excellent customer service.
A hotel with 195 rooms, marina, several gourmet dining selections, golf course, 50 royal villas, and 162 apartments.
SUNRISE GRAND SELECT ARABIAN BEACH LUXURY RESORT - Sharm El Sheikh, Egypt
A resort with 420 rooms, a spa, a health club, dive center and 23 F&B authentic outlets
SHARM EL SHEIKH MARRIOTT RED SEA RESORT - Sharm El Sheikh, Egypt
520 rooms, 12 food and beverage facilities, and spa across two separate resorts
The largest Marriott hotel in the Middle East with 1250 rooms, 110 suites, 12 Food and Beverage outlets, meeting and banqueting facilities accommodating over 2000 guests, a full service health club, and casino.
On the first day of the job, faced with full renovation of entire hotel, which I managed successfully. The greatest challenge was Guest Service revitalization and recuperation of customer loyalty.
A group of seven Conference Centers and Hotels in the Kingdom of Saudi Arabia.
Directed all Food and Beverage Operations in seven Conference Centers and Hotels. Organized and executed the third International Islamic Conference for 57 countries in 2005, the GCC summit for all gulf leaders in 2005, and numerous royal events for diplomatic affaires and royal protocols of the Kingtom.
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Additional experience as Hotel Management Expert Trainer and Concept Developer at Riviera Marriott La Port De Monaco, as Director of Food & Beverage at Dar Al Tawhid InterContinental Hotel Makkah KSA, as Director of Food & Beverage at Crowne Plaza Jeddah KSA, as Executive Assistant at Radisson Hotel O’Hare Chicago Illinois, as Complex Director of Operations and Executive Assistant Food & Beverage at Radisson Mart Plaza Complex Miami Florida, as Director of Food & Beverage at The Dearborn Inn by Marriott Michigan, as Food & Beverage Manager at J.W. Marriott Desert Springs Resort & Spa California, as Director of Food & Beverage at Jeddah Marriott Hotel KSA, and in several management positions at Marriott, IHG and Radisson Hotels in the United States, Egypt, France, and Saudi Arabia.
courses: Hotel Sales Management Association (HSMA), Member Continued…
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