Nahas Moyin

Company Thomas Cook, Bangalore April 2012 to July 2013


Designation Customer Relationship Executive


Process Foreign Exchange

•  Achieve planned Sales & Profit targets by retaining current business and building on new business
 Improve Profitability by constantly reviewing business / products composition and costs
 Manage relationship of key accounts
 Ensure adherence to relevant legal and business regulations at all times
 Ensure adherence to internal control measures and business processes
 Manage day to day Foreign Exchange Operations as per statute and RBI Guidelines
 Ensure highest levels of customer service in every transaction
 Maintain all registers, records, documentation and timely completion of FOS activity as per guidelines
 Co-ordinate with the Service delivery team on an ongoing basis and ensure that the customers are serviced without any escalations
 Delivering a full range of foreign exchange products to corporate clients


 Received three times “Performer of the month” for exceeding monthly targets.

Company Fidelity Business Services Aug 2008 to Aug 2009

Designation Associate
Process US Pension Scheme

• Auditing and responding to the client queries within turn around time
• Coordinating with onshore (USA) employee's on proper completion of queries Responsibilities
• Quality checking of completed queries
• Adhere to the rules of pension plans
• Providing speedy resolution to the escalated queries
• Maintaining daily reports on figures for the entire team


Recognition • Achieved "star of the month" award within four months of appointment for disclosing an error payment of 3200 dollars to a customer due to calculation mistake.