Customer Relationship Executive
Thomas Cook
مجموع سنوات الخبرة :2 years, 4 أشهر
Company Thomas Cook, Bangalore April 2012 to July 2013
Designation Customer Relationship Executive
Process Foreign Exchange
• Achieve planned Sales & Profit targets by retaining current business and building on new business
Improve Profitability by constantly reviewing business / products composition and costs
Manage relationship of key accounts
Ensure adherence to relevant legal and business regulations at all times
Ensure adherence to internal control measures and business processes
Manage day to day Foreign Exchange Operations as per statute and RBI Guidelines
Ensure highest levels of customer service in every transaction
Maintain all registers, records, documentation and timely completion of FOS activity as per guidelines
Co-ordinate with the Service delivery team on an ongoing basis and ensure that the customers are serviced without any escalations
Delivering a full range of foreign exchange products to corporate clients
Received three times “Performer of the month” for exceeding monthly targets.
Company Fidelity Business Services Aug 2008 to Aug 2009
Designation Associate
Process US Pension Scheme
• Auditing and responding to the client queries within turn around time
• Coordinating with onshore (USA) employee's on proper completion of queries Responsibilities
• Quality checking of completed queries
• Adhere to the rules of pension plans
• Providing speedy resolution to the escalated queries
• Maintaining daily reports on figures for the entire team
Recognition • Achieved "star of the month" award within four months of appointment for disclosing an error payment of 3200 dollars to a customer due to calculation mistake.
MBA Bangalore University 2011