Nahed elmahalawy

Assistant Customer service manager

• Egypt - Cairo
• My current job since December 2006

Assistant Customer Service Manager
 Follow Customer Service Work in Branches.
 Follow All Sheets that I received from Supervisor.
 Make Calls to make sure that our Client’s Satisfied.
 Deliver Certificates from All branches to deliver it to our Collectors.
 Follow Start and End Courses in All branches.
 Check complains that our department receives from Client’s and make sure that all complains solved.
 Call Client’s that need to make refund for their payment and tray to cancel it.
 Work with my manager in IMC Project.
 Follow corporate Payment.
 Follow our Database system
 Take point’s of meeting and send it to all team
 Make reports and deliver it to my manager
 Scan our reports and make summrey from them in excel sheet