Naheda Al-Ghosh

Launching incentive programs to generate and increase sales. ▪ Coordinating and supervising the day-to-day sales efforts of the team. ▪ Assisting Account Executives in the preparation of proposals and presentations. ▪ Training and coaching team members on selling techniques.
▪ Setting examples for other staff in areas of personal character, commitment and work habits. ▪ Reducing shrinkage by managing loss prevention techniques. ▪ Leading, directing and motivating the sales team.
▪ Visiting the team’s location, and try to see the issues in order to solve it. ▪ Conducting real-time phone monitoring of staff.
▪ Maintaining staff attendance and punctuality reports.
▪ Field training new sales representatives.
▪ Attending all company departmental and general meetings.
▪ Completing all sales paperwork.
▪ Recruiting sales representatives and arranging for the group interviews and the role play. ▪ Carrying out staff performance reviews.
▪ Addressing individual and group training needs.

Manage retail staff, including cashiers and people working on the floor.
▪ Formulate pricing policies.
▪ Ensure pricing is correct.
▪ Work on store displays.
▪ Attend trade shows to identify new products and services.
▪ Coach, counsel, recruit, train, and discipline employees.
▪ Evaluate on-the-job performance.
▪ Identify current and future trends that appeal to consumers.
▪ Ensure merchandise is clean and ready to be displayed.
▪ Maintain inventory and ensure items are in stock.
▪ Ensure promotions are accurate and merchandised to the company’s standards. ▪ Utilize information technology to record sales figures, for data analysis and forward planning. ▪ Ensure standards for quality, customer service and health and safety are met. ▪ Monitor local competitors.
▪ Ensure hours of operation are in compliance with local laws.
▪ Maintain store's cleanliness and health and safety measures.
▪ Organize and distribute staff schedules.
▪ Preside over staff meetings.
▪ Help retail sales staff achieve sales targets.
▪ Manage different departments within the store.
▪ Handle customer questions, complaints, and issues.
▪ Ensure new employees are oriented to the organization’s policies & facilities

Greet all clients who enter the store with enthusiasm. ▪ Explaining features and benefits.
▪ Providing high quality customer service.
▪ Selling add -on merchandize. Overcoming objections. ▪ Handle The Cash
▪ Receive & transfer Stock
▪ Make the stocktaking
▪ Gift wrap
▪ Maintain Sephora’s merchandising concepts at all times ▪ Maintain standards of cleanliness and organization in assigned area ▪ Maintain standards of safety and cleanliness of backstage (stock room, lockers, kitchen, bathrooms, etc, ). ▪ Organize stock, supplies, testers and samples
▪ Obtain product when requested
▪ Participate as a productive, motivated member of the store team ▪ Recognize and respect the work of others
▪ Contribute to a pleasant and organized work environment ▪ Perform and comply with all Sephora policies and procedures ▪ Complete all delegated tasks promptly and accurately ▪ Perform other store-related duties as assigned

• Maintain a procedure necessary to verify the accuracy of all revenue and adjustment posting.
• To investigate all complimentary rooms, market code statistics report miscellaneous and adjustment vouchers, manager’s checks, rate discrepancy, balancing of all interface system and the accuracy of the Managers Report.
• To ensure that all revenues are correctly posted into the PMS system and accurately reported in the General Ledger.
• To check the Trial Balance daily.
• Work with the Front Office Agent (spot check on their Petty Cash, works on the due backs…).
• Work on the credit card.
• Follow up with the city ledger and the pay masters.

• Preparing all daily cash and income reports.
• Reconciling all suppliers, customers and bank accounts.
• Preparing petty cash.
• Carrying out the responsibilities of F&B and inventories.
• Working with front office agent (due backs and other tasks).
• Working on Allocation (city ledger).
• Preparing journal entries, vat, salaries, and supporting the auditor in carrying out the responsibilities of the accounting department.

• Greeted customers and determined their needs and wants.
• Discussed type, quality and number of merchandise required for purchase.
• Recommended merchandise based on individual requirements.
• Advised customers on utilization and care of merchandise.
• Provided advice to clients regarding particular products or services.
• Explained the use and advantage of merchandise to customers.
• Answered customers’ queries and concerns.
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates.
• Prepared sales contracts and accepted payment through cash, cheque and credit card.
• Maintained sales records for inventory control.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Answer customers' questions, and provide information on procedures or policies.