Nahla El-Arja

Consultant: Working as freelancer consultant assisting new companies in their forming, structuring, recruitment and marketing set-up.
Advising in terms of licensing process and opening fees forecast
Presenting competitors, their strength and weakness
Contributing in the process till project startup

Main tasks and responsibilities:
Supervise the logistics operation for all transportation companies
Oversee all the dispatchers 'performance and assure transportation for all international teams and their delegation is maintained and accurately performed
Daily reports sustainability and issuance
Coordination among all dispatchers' presence check points
Maintaining fleet cleanness
Perform regular fleet checkup and maintenance

Human Resources main tasks and responsibilities:
HR Strategy: Develop and implement a Company-wide human resource strategy that aligns with Company's current and long-term business plans to achieve the Company's vision and mission.
HR Team Management: Direct and manage the HR Team in the administration of recruitment, salary structure, compensation and benefits, training and development, performance management, employee relations, immigration and housing services, employees' general health care and medical insurance and other HR related services to ensure efficient delivery of HR services.
HR Policies and Procedures: Lead and manage the formulation and implementation of the human resources policies, procedures, and practices and endorse amendments to policies based on various considerations and research and its implications upon Company. This is done in collaboration with the line management to meet and support short and long-term business needs. Ensure that the organization's human resources policies, procedures and practices are compliant with applicable Qatar labor laws and other relevant State legislation.
Company's Annual Manpower Plan and Budget: Lead the Company's annual Manpower planning and budgeting process, including assessing and evaluating manpower requirements and setting the direction on manpower cost planning and assumptions for future years.
Company Organization Charts: Lead in the preparation and review of organization charts to reflect Company's Annual Manpower Plan in collaboration with the Departments to ensure that the best organization structure and design adopted would best achieve the Company's corporate objectives.
Recruitment Strategy and Practices: Lead in the development and implementation of appropriate recruitment plans to ensure efficient sourcing and recruitment of qualified candidates. This includes overseeing the smooth onboarding of new hires into the Company through suitable induction program.
Compensation and Benefits Program: Develop and direct the implementation of compensation and benefits program that will provide a competitive level of pay, motivation, and reward to employees. This includes leading in conducting research on salaries, benefits and allowances and participating in appropriate compensation and benefits surveys and in providing advice and guidance to Management in the development or review of salary structures and compensation and benefits program so as to attract and retain employees and maintain competitiveness of the Company's compensation and benefits.
Learning and Development Initiatives: Provides guidance to training and development activities throughout the Company and oversee the development and implementation of an Annual Training Plan to support the organization's initiatives and improve organizational capabilities. This includes overseeing the identification of training needs and determining training costs/benefits and the review and evaluation of training programs' effectiveness. Provide expert guidance and consultation in all aspects of human resources to Senior Management and employees to address competence gaps and enhance organizational capability.
Performance Management: Direct the development and implementation of the Company's Performance Management System to ensure that employees maintain the required level of performance to achieve Company's vision and mission.
Enhancement of HR processes: Manage the strategy for the development and implementation of HR functions and ensure technologies are developed to meet business needs.
Employee Relations Program: Oversee the design and implementation of an Employee Relations strategy to promote stronger employee-employer relationship and create conducive working environment thus, increase employee motivation and productivity and help instill loyalty to the Company.
Performance Review and Development of HR Team: Review HR Team's performance and provide feedback either to reward outstanding performance or identify competence gaps. Provide trainings or learning intervention when necessary, to address competence gaps and improve efficiency and productivity. Administrative main tasks and responsibilities:
Start-Up of a company by setting all legal and official needed documentation and pursuing the formalities at the related government entities; As well as office spaces and rentals;
Obtaining Official Licenses and adding any additional activity: Liaising step by step with PROs;
Providing documentation for organization and administrative
Overseeing the day-to-day responsibilities of the administrative staff;
Providing supplies by identifying needs for reception, mailroom, and kitchen;
Providing communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices;
Maintaining a safe and secure work environment;
Purchasing printed materials and forms by obtaining requirements;
Negotiating price, quality, and delivery;
Monitoring results, Providing historical reference by developing and utilizing filing and retrieval systems;
Contributing to team effort by accomplishing related results as needed;
Achieving financial objectives by anticipating requirements;
Submitting information and budget preparation;
Scheduling expenditures; monitoring costs; analyzing variances. Operation Manager main tasks and responsibilities:
Improving the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning;
Managing and increasing the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions;
Overseeing overall financial management, planning, systems and controls;
Payroll management, including tabulation of accrued employee benefits;
Organization of fiscal documents;
Regular meetings with Executive Director around fiscal planning;

Coordinating within the Team;
Summarizing Reports from all BD team members;
Creating a full and detailed reports with the adequate information and data;
Translation of all documents into the proper language of the responsible.

Supervisory Responsibilities: Assigning and regulating clerical and secretarial functions; Delegating responsibilities among the staff and ensures that no staff member is overloaded with work; Determining the salaries and the working conditions of the employees in the office; Evaluating and Managing the performance of each employee and playing a crucial role in their promotion. Recruitment and Training: Overseeing the selection and recruitment procedure of the new candidates; Training and orienting the new employees about the office policies, procedures and equipment; Devising training programs for the employees. Maintain Office Records: Designing filing systems and ensuring that these systems are up to date; Laying down the procedures for maintaining records; Maintaining the office budget and recording all expenses; Ensuring that personnel files are up to date and secure, and that transfer and disposal of records as per the retention schedules and policies are carried out effectively.

Linking between Head Office in Paris and the Subsidiary in Beirut;
Managing all Correspondence;
Organizing schedules & appointments & replacing the Manager in Meetings;
Leading Meetings;
Supervising 15 employees;
Managing internal staff relations;
Assigning and monitor clerical, administrative and secretarial responsibilities and tasks among office staff;
Coordinating office staff activities to ensure maximum efficiency;
Evaluating and managing staff performance;
Organizing orientation and training of new staff members;
Designing and implementing filing systems;
Establishing procedures for record keeping;
Monitoring record keeping;
Ensuring security and confidentiality of data;
Designing and implementing office policies and procedures;
Ensuring office policies and procedures are being adhered to analyze and monitor internal processes;
Monitoring and maintaining office supplies inventory;
Reviewing and approving office supply acquisitions;
Maintaining a safe and secure working environment;

PA To Chairman & EA to Vice President & Office Manager
Managing all correspondence from mail, email and telephone undependably;
Organizing daily schedules & appointments;
Handling filing systems;
Arrange Air, ground and travel logistics as well as expense reports;
Working with Directors to schedule and arrange meetings and other events;
Communicating with Directors, Senior Vice Presidents, Vice presidents, General Managers and other VIP's;
Coordinating with Investments, Research and HR Departments.

Managing all correspondence undependably;
Organizing daily schedules & appointments;
Handling filing systems;
Arranging Air, ground and travel logistics as well as expense reports;
Working with Directors to schedule and arrange meetings and other;
Dealing with visitors;
Coordinating with Investments, Research and HR Departments.

Coordination of administration between Head Office Paris & Beirut subsidiary;
Handling all private correspondence and travel arrangements;
Attending all general office meetings in the absence of the MD;
Business Correspondence, taking minutes of meetings, handling filing;
Coordinating with Dar Al-Handassah and Pierre-Yves Rochon's Office;
Documentation & Studies, preparation & production;
Supervising 15 employees & coordination between different interoffices.

Supervising of Charter Department ( France, Spain, Italy, Greece, Austria, Turkey & Rhodes);
Striking deals with all hotels;
Issuing of tickets as well as travel documents for all passengers on board of charter flights (around 8000-10000 passengers yearly);
Taking minutes of meetings;
Leading of meetings & preparing the agendas, handling filing systems, arranging airline reservations, hotel accommodation & transportations to chairman;
Full attorney during absence of the chairman;
Finalizing accounts with companies abroad;
Coordinating between all guides all around the destinations;
Meet and assist of all incoming groups (on borders or at airports);
Translations;
Creating programs for incoming as well as outgoing tourists'groups.

Handling all private correspondence of the MD;
Organizing of meetings by preparing all files to be discussed;
Handling incoming and outgoing faxes;
Coordinating with travel agencies for hotel accommodation and transportation;
Dealing with complaints;
Attending meetings in Switzerland and abroad;
Communicating with Directors, Managers and other VIP's;
Handling of accounting duties;
Translation