Naif Aldowayrah

- Service Desk Agent
- System Admin

Responsible for diagnosing & resolving hardware, software & end users problems.
 Analyzing and troubleshooting the network or system failure.
 Providing first line technical support to employees via telephone, face-to-face and remotely.
 Installing, configuring, and upgrading laptops and computers.
 Responsible for induction training for new staff.
 Managing Printers and connecting it with Share Folders.
 Creating Share Folders and assigning the rights.
 Managing Active Directory and MS Office 365 Exchange accounts.
 Managed to reduce costs related to telecommunications services such as Internet, landline and
mobile services.
 Authorized to communicate with ISP’s to provide all the needs that serve the communication
structure.

Call center _ receiving call and e-mails for IT related issues then creating tickets and assign it to IT Support Team.
 Dealt with Manage Engine and Tickets.
 Responsible for assigning IT Tickets to corresponding technicians and engineers.
 Provided technical support remotely.
 Supported user facing issues with emails.

IT Technician - IT support - System Administrator - Office Administrator.

 Supported users facing issues in PC’s and formatting.
 Managed inventory of the IT equipment’s.
 Controlled IT documents using SAP.

I worked as a help desk technician that receive problem and solve them