Customer Service Specialist
Sadara Chemical Company
مجموع سنوات الخبرة :20 years, 1 أشهر
Leading customer services activities, process and procedures.
Key accountabilities:
Achieves customer service objectives by contributing customer service information and
recommendations to strategic plans and reviews; preparing and completing action plans;
implementing production, productivity, quality, and customer-service standards; resolving
problems; identifying customer service trends; determining system improvements;
implementing change.
Managing to Increase the level of service we provide to the customer while ensuring
operational stability, customer satisfaction, employee satisfaction, and a best in class costto-serve.
Delivering productivity and consistency of the work process application by reducing
variability.
Maintaining customer satisfaction by providing problem solving resources, and managing staff
Planning & leading all activities of order processing unit, ensuring the accuracy of orders
placement, data entry & system toward successful achievement of customer service dept.
objectives.
Key accountabilities:
Meets Customer Service financial objectives by forecasting requirements; preparing the
annual budget, scheduling expenditure; analyzing variances; initiating the corrective
action.
Evaluating, planning, and implementing improvements in business processes or establish
process and producers.
KPI methodology and tracking
Develop a differentiated service offering, which results in premier service, competitive
advantage, increased customer intimacy, growth and loyalty.
Continues improvement methodology
Establishing key client relationships to facilitate improved administration & customer
satisfaction.
building long term positive relationships with all customers, principle & internal function
contacts ensuring the best customer experience to our business partners
Creating & implement customer Complaint SOPs, Key Account Master Data file updating
SOP and Order processing.
Direct all operational aspects including distribution, customer service, human resources, administration and
sales in accordance with the bank’s objectives
Key accountabilities:
Directing & coordinating activities of workers engaged in providing financial services to customers.
Reaching out to customers to resolve account-related issues and ensure positive public relations.
Explaining services to potential personal and business account customers to generate additional
business for establishment
Creating an open communication culture to help overcoming teamwork related issues.