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Naif Noor, Operations Supervisor

Naif Noor

Operations Supervisor·Abu Aljadayel Food Services

Saudi Arabia

Diploma, Business Administration

Work experience

Total years of experience: 9 years, 11 months

Operations Supervisor

January 2023 - January 2025

Abu Aljadayel Food Services

Mecca, Saudi Arabia

January 2023 - January 2025

Haramain Railways Project
• Supervised food and beverage operations for Haramain High-Speed Railway.
• Managed team performance, ensuring seamless and high-quality service.
• Implemented operational strategies to optimize service efficiency.
Company industry:
Catering, Food Service, & Restaurant

Operations Supervisor

December 2023 - December 2024

Abu AljadayeI Food Services

Mecca, Saudi Arabia

December 2023 - December 2024

High-Speed Project
• Managed VIP lounge operations and onboard food and beverage services.
• Supervised and coordinated 150+ employees across shifts.
• Delivered hospitality services for 5, 000+ passengers daily.
• Improved operational efficiency and service quality.
• Handled VIP guest complaints and service recovery.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales Associate & Acting Team Leader

March 2019 - December 2023

Saudi Airlines Catering

Mecca, Saudi Arabia

March 2019 - December 2023

Haramain Railways Project
• Oversaw food and beverage services inside the Haramain train stations.
• Managed a team to improve service quality and maintain customer satisfaction.
• Achieved and exceeded sales and operational performance targets.
Company industry:
Catering, Food Service, & Restaurant

Crew leader

March 2019 - December 2023

Saudi Airlines Catering

Mecca, Saudi Arabia

March 2019 - December 2023

• Supported large-scale catering services for premium passengers.
• Trained staff on service standards and upselling strategies.
• Increased ancillary revenue by 30 percent through upselling.
• Ensured compliance with food safety and hygiene standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Flight Attendant

January 2014 - December 2017

Saudi Airlines

Jeddah, Saudi Arabia

January 2014 - December 2017

• Provided premium in-flight hospitality to passengers.
• Ensured adherence to safety and emergency procedures.
• Maintained high-level customer service and communication skills.
Company industry:
Airlines

Flight Attendant

December 2014 - February 2017

Saudi Arabian Airlines

Jeddah, Saudi Arabia

December 2014 - February 2017

• Delivered inflight guest service and premium food and beverage service.
• Provided VIP guest care and personalized service.
• Maintained international hospitality and safety standards.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Huston-Tillotson University

November 2024

November 2024

Diploma, Business Administration

United States

saudia arabia

January 2010

January 2010

High school or equivalent, genral

Saudi Arabia

Skills

Sales

Expert

Training Plans

Expert

Management

Expert

Marketing

Expert

Restaurants Management

Expert

Training

Expert

Food Safety

Expert

Catering

Expert

Leadership

Expert

Restaurants

Intermediate

Food Service

Intermediate

Supervising

Expert

Business Development

Intermediate

Project Management

Intermediate

Administration

Intermediate

Operation

Expert

Production

Intermediate

HOSPITALITY

Intermediate

AVIATION

Intermediate

TEAM LEADERSHIP

Intermediate

CUSTOMER SERVICE

Intermediate

PROCESS IMPROVEMENT

Intermediate

QUALITY ASSURANCE

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

COOKING

Intermediate

OPERATIONS

Intermediate

Microsoft Office

Intermediate

HOSPITALITY INDUSTRY

Intermediate

OPERATIONAL PLANNING

Intermediate

OPERATIONS MANAGEMENT

Intermediate

SERVICE IMPROVEMENT

Intermediate

UPSELLING

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Intensive English Training
Microsoft Office Certification
First Aid Certification
Train the Trainer (TOT)
Project Management Professional (PMP)