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Naif Noor, Operations Supervisor

Naif Noor

Operations Supervisor·Abu Aljadayel Food Services

Saudi Arabia

Diploma, Business Administration

Work experience

Total years of experience: 9 years, 11 months

Operations Supervisor

January 2023 - January 2025

Abu Aljadayel Food Services

Mecca, Saudi Arabia

January 2023 - January 2025

Haramain Railways Project
• Supervised food and beverage operations for Haramain High-Speed Railway.
• Managed team performance, ensuring seamless and high-quality service.
• Implemented operational strategies to optimize service efficiency.
Company industry:
Catering, Food Service, & Restaurant

Operations Supervisor

December 2023 - December 2024

Abu AljadayeI Food Services

Mecca, Saudi Arabia

December 2023 - December 2024

High-Speed Project
• Managed VIP lounge operations and onboard food and beverage services.
• Supervised and coordinated 150+ employees across shifts.
• Delivered hospitality services for 5, 000+ passengers daily.
• Improved operational efficiency and service quality.
• Handled VIP guest complaints and service recovery.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales Associate & Acting Team Leader

March 2019 - December 2023

Saudi Airlines Catering

Mecca, Saudi Arabia

March 2019 - December 2023

Haramain Railways Project
• Oversaw food and beverage services inside the Haramain train stations.
• Managed a team to improve service quality and maintain customer satisfaction.
• Achieved and exceeded sales and operational performance targets.
Company industry:
Catering, Food Service, & Restaurant

Crew leader

March 2019 - December 2023

Saudi Airlines Catering

Mecca, Saudi Arabia

March 2019 - December 2023

• Supported large-scale catering services for premium passengers.
• Trained staff on service standards and upselling strategies.
• Increased ancillary revenue by 30 percent through upselling.
• Ensured compliance with food safety and hygiene standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Flight Attendant

January 2014 - December 2017

Saudi Airlines

Jeddah, Saudi Arabia

January 2014 - December 2017

• Provided premium in-flight hospitality to passengers.
• Ensured adherence to safety and emergency procedures.
• Maintained high-level customer service and communication skills.
Company industry:
Airlines

Flight Attendant

December 2014 - February 2017

Saudi Arabian Airlines

Jeddah, Saudi Arabia

December 2014 - February 2017

• Delivered inflight guest service and premium food and beverage service.
• Provided VIP guest care and personalized service.
• Maintained international hospitality and safety standards.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Huston-Tillotson University

November 2024

November 2024

Diploma, Business Administration

United States

saudia arabia

January 2010

January 2010

High school or equivalent, genral

Saudi Arabia

Skills

Sales
Expert
Sales
Expert
Training Plans
Expert
Training Plans
Expert
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Training
Expert
Training
Expert
Food Safety
Expert
Food Safety
Expert
Catering
Expert
Catering
Expert
Leadership
Expert
Leadership
Expert
Restaurants
Intermediate
Restaurants
Intermediate
Food Service
Intermediate
Food Service
Intermediate
Supervising
Expert
Supervising
Expert
Business Development
Intermediate
Business Development
Intermediate
Project Management
Intermediate
Project Management
Intermediate
Administration
Intermediate
Administration
Intermediate
Operation
Expert
Operation
Expert
Production
Intermediate
Production
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
AVIATION
Intermediate
AVIATION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
COOKING
Intermediate
COOKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
OPERATIONAL PLANNING
Intermediate
OPERATIONAL PLANNING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
SERVICE IMPROVEMENT
Intermediate
SERVICE IMPROVEMENT
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Intensive English Training
Microsoft Office Certification
First Aid Certification
Train the Trainer (TOT)
Project Management Professional (PMP)