PMO Director
Saudi Telecom Company (STC)
Total years of experience :15 years, 10 Months
• Established a new IT PMO organization developing main functions, resources, processes and policies.
• Developed a project management methodology.
• Managed a successful implementation of an IT PMO tool based on HP PPM product.
• Developed a 3 years road map of the IT PMO.
• Guiding IT projects thru projects management life cycle from the analysis phase until post implementation phase.
• Collection of inputs from Project Stakeholders to Identify and Define the project and stakeholders’ requirements. Coordinating with project team to ensure the project is meeting its deadlines.
• Keeping track of achieving all the deliverables and milestones as per the project plan.
• Generating various reports to be submitted to management regarding project progresses.
• Developed SLA, OLA and KPIs related to IT projects in STC IT sector.
• Developed a capability building plan for project managers.
• Worked as an advisor for STC IT vice president.
• Managed a project of building capabilities for CRM and Billing with Mckinsey.
• Did some benchmarking for STC IT spending.
• Helped reviewing customer experience for STC call centers.
• Review of IT Sector strategies and initiatives.
• Participate in developing canter of excellence for STC BSS transformation program.
Director, IT Infrastructure Department, Tatweer Holding Company, July 2012 - Present
♦ Responsible for all IT infrastructure of Tatweer (IT operations, Network, Security, applications and Data bases, Data centre)
♦ Managed the migration of all Tatweer servers to a new virtualized environment based on Microsoft Hyper-V)
♦ Introduced a cost effective security solution for Tatweer IT infrastructure.
♦ Managed and reviewed back up requirements for Tatweer.
♦ Participated in building Tatweer private cloud computing.
IT Security Consultant, Tatweer Holding Company, March 2012 - July 2012
♦ Helped Tatweer to define Network Security requirements.
♦ Prepared ISO 27001 gap assessment for Tatweer.
♦ Reviewed Tatweer internal security policies and introduced new policies.
♦ Helped Tatweer to write an RFP of a new data centre with Tier II requirements.
♦ Implemented a solution for password management of privileged accounts.
Head of Operations and Infrastructure, IT Directorate, RSADF, October 2010 - March 2012
♦ Responsible for daily management, maintenance and administration of the entire RSADF infrastructures.
♦ Supervising all operations activities.
♦ Participate in defining operation' requirements (HP Blade servers, Redhat Linux, Virtualization) as part of the RSADF ERP project.
♦ Managed many network migration projects.
♦ Managed a project of implementing an Enterprise Assets Management (EAM) solution based on IBM product (Maximo)
♦ Managed a project of building a new Data Center for the RSADF IT Directorate (NOC), the solution was based on the TIA-942 standard. The project encompassed Power, Cooling, UPS, Access Management, HAC systems and water detection system.
♦ Managed a Video conferencing project over the RSADF WAN infrastructure.
Procurement and Support manager, IT Directorate, RSADF, October 2009 - October 2010
♦ Responsible for developing and implementing budget.
♦ Supervised the design of the service desk function and implementation (CA)
♦ Prepared and reviewed all RSADF IT Directorate RFPs to be compliant with the government procurement regulations.
♦ Supervised system upgrade for the Service Desk Manager (CA product) from version 11.5 to version 12.5.
♦ Developed incident and problem management and escalation process for the technical support system.
♦ Sole IT purchaser for RSADF IT Directorate.
♦ Administrated RSADF Microsoft Volume license agreement.
Information Security Manager, IT Directorate, RSADF, May 2007 - October 2009
♦ Ensure the confidentiality, integrity and availability of the RSADF systems, networks and data.
♦ Assess compliance with security policy, standards and procedures.
♦ Participated in RSADF security steering committee meetings.
♦ Developed a course for the IT security awareness program for RSADF users.
♦ Provided a strategic approach to delivery of information security services working closely with business stakeholders.
♦ Participated in the ISO 27000 gap assessment for RSADF IT Directorate.
♦ Conducted vulnerabilities assessment and penetration testing for the RSADF internal systems.
♦ Successfully designed the security requirements for the RSADF web site and launched their online web and Email services.
♦ Created and developed from scratch an information security department structure for RSADF IT Directorate.
Information Security Professional, IT Directorate, RSADF, December 2004 - September 2006
♦ Define security controls to effectively manage and monitor risks.
♦ Recommend improvements to network security and internal operational controls.
♦ Managed multiple projects: NOC/SOC, Infrastructure, Security, and Storage.
♦ Managed the development of security policies, procedures and guidelines based on best practices defined within ISO 17799/27001.
♦ Consulted on LAN, WAN and network security design and management of enterprise networks
♦ Conduct risk analysis, assessment and management activities
Network Section Manager, IT Directorate, RSADF, November 1999 - August 2002
♦ Directly managed network technicians and administrators
♦ Conducted site surveys, design and install network installations throughout the country.
♦ Has been involved in various committees for accepting network projects and Computer Applications requested by RSADF.
♦ Evaluate the selection of networking, storage and security solutions.
♦ Managed backup and disaster recovery solutions.
♦ Was responsible for bandwidth segregation within RSADF.
Computer Network Engineer, IT Directorate, RSADF, September 1997- November 1999
♦ Installed and administrated different versions of Novell servers (V. 3.x, 4.x, 5.x)
♦ Helped the RCD to migrate their messaging system from the IBM Lotus Notes to Microsoft Exchange.
♦ Worked closely with Microsoft consultants to design the Active directory of RSADF.
♦ Installed and administrated Microsoft 2000 servers and Exchange 5.5 servers.
♦ Designed the New RSADF HQ IP Telephony network. The project was based on Nortel Switches with more than 6000 nodes.
♦ Worked closely with Microsoft consultants to design a complete Active directory for the RSADF.
Computer Engineer (Hardware maintenance), IT Directorate, RSADF, June 1996 - September 1997
♦ Providing technical support to the hardware available (PCs, Servers, Printers)
♦ had trained IT technicians on different maintenance tasks and developed their troubleshooting skills
♦ Assisted users Support section on technical issues above and beyond their capabilities in the support of the RSADF users.
♦ Developed preventive maintenance procedures and prepared end user leaflet guide.
♦ Was responsible for recommending hardware specifications for RSADF IT Directorate.
♦ Master degree in Information Security, Royal Holloway, University of London, UK 2004.
♦ International Bridging Diploma for Graduate Studies, Royal Holloway, University of London, UK 2003.
♦ Bachelor in Computer Engineering, King Saud University, Riyadh, Saudi Arabia, 1995.