Naila Almarri

• Manage the PRO tasks for government related immigration requirements related to the company.
• Manage daily communications with applicants by email/phone.
• Provide end-to-end management ofall tasks within an applicant's immigration process.
• Partner with other internal teams, to continually streamline service delivery and improve processes and overall employee/applicant experience.
• Be well versed on online government systems/portals.
• Advise internal stakeholders on all aspects ofthe UAE's laws and procedures within Immigration and Ministry of Labor.
• Ensure all queries and complaints are dealt with in a timely manner and be the point of contact for any escalated cases.
• Continuously review systems, procedures and practices to identify shortcomings and recommend best practice solutions to increase efficiency and performance. This includes developing e-smart services and use of online portals to provide efficient services.
• Develops own professional expertise by on-the-job and formal training and developing networking and contacts within Immigration, MOL and GPSSA.
• Participates in regular team meetings, to contribute to group discussions on areas of potential improvements and to resolve issues ofa broader policy nature.