Naila Shaikh

Provided customer support to clients in the UK and US markets through inbound and outbound communication.
Assisted customers with inquiries related to Visa, Mastercard, American Express, and other payment card services.
Handled account-related queries, transaction concerns, card activation, billing issues, and dispute resolution.
Ensured compliance with company policies, data protection standards, and payment industry regulations.
Maintained accurate customer records and documented interactions using CRM systems.
Delivered professional and empathetic service while resolving customer concerns efficiently.
Consistently met performance metrics, quality standards, and customer satisfaction targets.
Developed strong skills in customer relationship management, problem-solving, and cross-cultural communication while supporting international customers.