Supervisor
Empire Cinema
Total years of experience :4 years, 8 Months
Closed 2, 000+ VIP clients through executing a strategic sales and customer service plan.
Developed and implemented a process to hire and train a team of 5 sales representatives.
Improved overall performance by 89% by conducting internal meetings, evaluating client interactions and analyzing the performance data through a CRM.
Boosted employee retention by 127% through maintaining a positive work environment and introducing a recognition program to motivate team members.
Generated over $2, 600, 000 in annual sales through implementing a strategic sales plan.
Developed and delivered technical presentations that generated 300+ qualified meetings.
Negotiated and closed 210 high-value contracts with new clients and enterprise customers.
Delivered exceptional customer service which achieved a 97% customer satisfaction rate.
Identified needs and offered customized solutions which resulted in a 73% conversion rate.
Improved account sales by 48% by building and maintaining strong customer relationships.
Closed 60+ new big deals annually by executing an advanced prospecting and outreach strategy.
Conducted 50+ visits per month to potential opportunities and presented relevant solutions.
Generated $1, 800, 000 annually by building and maintaining strong customer relationships.
Executed a systematic follow-up strategy which drove down the sales cycle length to just 8 days.
Negotiated with suppliers and partners which reduced expenses and costs by 15%.
Reduced refund rates to 0.3% by tailoring solutions to customer needs and preferences.
Managed 20+ construction projects annually from surveying to final execution.
Conducted land surveys for mega projects that exceeded 5 km squared.
Analyzed survey data and created detailed topographic maps for $3M+ projects.
Supervised and directed 15+ field staff during surveying and construction operations.