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Denise Ghazal, Customer Relationship Manager

Denise Ghazal

Customer Relationship Manager·PipHarvesters

Lebanon

Master's degree, industry concentration

Work experience

Total years of experience: 8 years, 11 months

Customer Relationship Manager

June 2024 - January 2025

PipHarvesters

Baabda, Lebanon

June 2024 - January 2025

• Developed engaging content to enhance brand visibility and foster customer loyalty.
• Provided exceptional customer support, resolving inquiries and issues promptly to ensure satisfaction.
• Facilitated effective communication with brokers, streamlining processes and enhancing partnerships.
• Implemented automation tools for announcements, improving efficiency and reducing manual workload.
• Drove customer engagement initiatives, resulting in increased interaction and feedback from clients.
• Supported marketing efforts through strategic campaigns, contributing to brand growth and market presence.
• Collaborated with cross-functional teams to align customer relationship strategies with organizational goals.
Company industry:
Trading & Commodity Trading
Job role:
Customer Service and Call Center

Marketing Specialist

August 2021 - January 2023

Convo Hotels

eu,1,0

August 2021 - January 2023

• Developed and executed innovative marketing strategies that enhanced brand visibility and customer engagement.
• Collaborated with cross-functional teams to streamline project management processes and improve efficiency.
• Analyzed market trends and customer feedback to inform product development and marketing campaigns.
• Managed social media platforms, increasing follower engagement by creating compelling content.
• Coordinated special projects that aligned with organizational goals, ensuring timely completion and adherence to budget.
• Fostered strong relationships with clients and stakeholders, enhancing customer satisfaction and loyalty.
• Utilized data-driven insights to optimize marketing efforts and drive measurable results.
• Supported HR initiatives by assisting in recruitment and employee onboarding processes.
Company industry:
Hospitality & Accomodation
Job role:
Management

Executive Assistant

August 2016 - April 2017

Shopping Mall Advisory Group SMAG SAL

Beirut, Lebanon

August 2016 - April 2017

• Managed comprehensive administrative tasks to ensure smooth operations across the organization.
• Coordinated with agencies to enhance the company’s online presence through effective website and social media management.
• Oversaw employee scheduling, optimizing workforce efficiency and productivity.
• Monitored and followed up on project contracts, ensuring compliance and timely execution.
• Collaborated with auditors to resolve accounting issues, maintaining financial integrity and transparency.
• Developed strong relationships with stakeholders, enhancing customer satisfaction and engagement.
• Supported HR functions, contributing to a positive workplace culture and employee development.
• Assisted in procurement processes, ensuring cost-effective purchasing and vendor management.
Company industry:
Business Consultancy Services
Job role:
Administration

Marketing Officer

January 2015 - July 2016

Al Miyah Holding Group

Beirut, Lebanon

January 2015 - July 2016

• Managed company website and SEO initiatives.
• Created catalogues and marketing materials.
• Led a team of 3 marketers, reporting directly to the CMO.
• Designed and implemented marketing strategy and analysis.
Company industry:
General Engineering Consultancy
Job role:
Marketing and PR

Sales & Marketing Officier

November 2014 - February 2015

Watermaster SAL

Beirut, Lebanon

November 2014 - February 2015

Company industry:
Marketing
Job role:
Marketing and PR

Sales Coordinator & Personal Assistant GM

November 2012 - November 2014

Watermaster SAL

Beirut, Lebanon

November 2012 - November 2014

Company industry:
Sales Outsourcing
Job role:
Sales

Customer Service

September 2011 - November 2012

Coral Beach Hotel & Resort Beirut

Beirut, Lebanon

September 2011 - November 2012

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office Department

May 2010 - August 2010

Layia Oak Hotel & Suites Dubai

Dubai, United Arab Emirates

May 2010 - August 2010

• Gained comprehensive training in the Front Office department, enhancing customer service skills as a receptionist and concierge.
• Developed expertise in managing reservations, ensuring a seamless booking experience for clients.
• Operated multi-line phone systems, demonstrating strong communication skills and professionalism in handling inquiries.
• Cultivated a customer-centric approach, effectively addressing guest needs and resolving issues to enhance satisfaction.
• Collaborated with team members to streamline processes, contributing to improved operational efficiency.
• Acquired foundational knowledge in customer relationship management, preparing for roles in HR, procurement, and marketing.
• Leveraged social media skills to engage with clients and promote services, enhancing brand visibility.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Food and Beverage department

April 2009 - December 2009

Gefinor Rotana hotel

Beirut, Lebanon

April 2009 - December 2009

• Developed strong interpersonal skills by engaging with diverse customers as a hostess and waitress, enhancing guest satisfaction.
• Managed cash transactions efficiently as a cashier, ensuring accuracy and accountability in financial operations.
• Provided exceptional service as a bartender, creating a welcoming atmosphere and fostering customer loyalty.
• Collaborated with team members to streamline service processes, improving overall operational efficiency.
• Gained valuable insights into customer preferences, aiding in the development of targeted marketing strategies.
• Leveraged social media to promote events and specials, increasing customer engagement and brand visibility.
• Cultivated a positive work environment, contributing to team morale and productivity in a fast-paced setting.
Company industry:
Hospitality & Accomodation
Job role:
Teaching and Academics

Education

Sagesse University

January 2015

January 2015

Master's degree, industry concentration

Switzerland

Sagesse University

July 2014

July 2014

Master's degree, Tourism And Hospitality Management

Lebanon

GPA (point): 2.8 out of 4

GPA (point): 2.8 out of 4

View attachment

Sagesse University

December 2010

December 2010

Bachelor's degree, Hospitality Management

Switzerland

GPA (point): 2.417 out of 4

GPA (point): 2.417 out of 4

Skills

Sales and Marketing
Expert
Sales and Marketing
Expert
Hospitality Management
Expert
Hospitality Management
Expert
SPSS
Intermediate
SPSS
Intermediate
MS Word
Expert
MS Word
Expert
MS Excel
Expert
MS Excel
Expert
Marketing
Expert
Marketing
Expert
MS Project
Expert
MS Project
Expert
Opera
Expert
Opera
Expert
MS project
Intermediate
MS project
Intermediate
micros
Expert
micros
Expert
Fidelio
Expert
Fidelio
Expert
opera
Expert
opera
Expert
MS power point
Expert
MS power point
Expert
Qubzz
Expert
Qubzz
Expert
InDesign Program
Intermediate
InDesign Program
Intermediate
Brains
Intermediate
Brains
Intermediate
cloudbeds
Intermediate
cloudbeds
Intermediate
canva
Expert
canva
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
Hospitality Management
Expert
Hospitality Management
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Marketing
Expert
Marketing
Expert
MS Project
Expert
MS Project
Expert
Opera
Expert
Opera
Expert

Languages

English
Expert
French
Expert
Arabic
Expert
Spanish
Beginner

Memberships

Lebanese Red Cross

First Aider

July 2008

Hobbies

  • Hiking
  • Sports/Gym
  • Reading