Business Development Manager
Dnata Kuwait Travel & Tourism
Total years of experience :19 years, 5 Months
€ DNATA Kuwait 2004 - Present
o Business Development Manager June 2009 till date
• Joined this start up company at the point of inception launching its business growth and development to achieve its current market position
• As core member of the management team, created new revenue streams by diversifying business through capitalization of brand strength, enabling Dnata to increase non-ticket related revenue and consolidate market share
• Consistently exceeded sales targets for 3 years from 2006-2009
o Leisure Manager May 2006 - May2009
• Penetrated markets that include individual and corporate communities realizing yearly record revenue by focusing on high yield business initiatives
• Developed products and conducted promotions to position Dnata Holidays as a premium product in the market catering to lifestyle holiday packages
• Sustained business during the recession by changing strategies with focus on mass segments and new destinations
• Conducted staff training to improve service levels and update on product knowledge
o Event Management
• Successfully managed few events
o HR & Admin In-charge Sept2004 - April 2006
• Coordinated all recruitment and administrative functions
• Maintained close coordination with all support departments to ensure an effective and responsive organization
• Advised and guided Line Managers and staff members on company policy and procedures
• Consolidated leave plans and training nominations according to business needs.
• Managed all administrative and ministerial processes for the transfer and acquiring of relevant licenses to establish Dnata
€ MAWASEM Travels, Kuwait - Finance and Admin. In-charge April2003-Aug 2004
• Procedure set-up for Finance Dept
• Oversaw the transfer of MAWASEM to DNATA, Kuwait
PROFESSIONAL BACKGROUND (continued)
€ AYAD Trading Group, Kuwait - Accounts and Admin. In-charge 2000 - 2003
• Directed human resources benefits and employee information
• Monitored Finance operations
• Handled leisure and travel arrangements for directors of the group
• Performed administrative duties associated with purchasing and procurement activities for materials, supplies, equipment and services
• Arranged for private luxury business charters
€ REGENCY TRAVEL & TOURISM, Kuwait - Assistant General Manager 1997- 2000
• Responsible for Outbound tours, contracting
• Operation of Package tours including purchase, reservation and coordination of services.
• Analyzed the Leisure market set up
• Developed and priced new Leisure products
• Ensured maximum profitability
• Identified new strategies and business opportunities
• Motivated team for increased productivity
• Handled Umrah and educational Groups
• Ensured high level of customer satisfaction
o Regional Manager (Skyline NEPC) 1996 - 1997
• Involved in negotiations to acquire the GSA for Skyline NEPC
• Developed a regional network of Travel Agents to ensure visibility and sales of the airline
• Coordinated and held workshops for travel agents
• Developed the brand locally and regionally through media and publicity
• Monitored travel agency performance and incentive programmes
€ AL SARRAF TRAVEL AGENCY, Kuwait 1993 - 1997
o Travel and Leisure Supervisor 1993 - 1996
• Implemented reservations and Fare Calculations
• Formulated travel itineraries as per travelers requirements
• Initiated and followed up procedures with appropriate airline staff
• Achieved sales targets
€ Successfully completed Time Management: Planning Your Day Non Audio (August 2008) and the Leadership Development: Motivation Non Audio (March 2009) courses from the Emirates Aviation College € Commercial, Reservation Systems, Airport Facilitations by Damania Airways