Najla Almohaya

- Promoting Saudi Post ( SPL ) Services by building strong relationships with customers, enhancing brand awareness, and effectively communicating the value and benefits of its offerings.

- Providing the best services to enhance the customer experience.

- Coordinating communication and interactions with clients from diverse cultural and national backgrounds to optimize marketing efforts and ensure effective messaging.

- Managing customer relationships and building trust to strengthen brand loyalty.

- Meeting and exceeding sales targets by promoting Saudi Postal Services.

- Receiving inquiries from beneficiaries about their letters, collecting fees, keeping receipts and performing other related work in this field.

- Marketing for Saudi Post Services.

- Carrying out tasks in the mail processing department and administrative tasks.

- Provide product and service information to customers, ensuring they have a clear understanding of SPL offerings. ‏

- Resolve customer complaints and issues
by identifying solutions that meet both the customer’s needs and SPL policies.

- Collaborate in creating customer success strategies that enhance customer engagement and long-term satisfaction.

- Analyze and anticipate customer needs by understanding common issues and frequently asked questions, providing proactive solutions.

- Providing a high quality and reliable postal and logistics experience to all beneficiaries.

- I Worked with the United Nations for the COP16 conference as part of the Media team. My
responsibilities included managing tasks at the media center, covering panel discussions,
photography, content writing, and serving as a media correspondent.

- Supervised and organized events.
- Worked on the Arabic language conference Project as a member of the Public relations team.
- Managed social media platforms and worked on content writing.
- Worked on digital designs, using Adobe programs and Canva.
- Effectively coordinated with hotels and suppliers to meet the requirements of the company’s
projects.
- Prepared and designed presentations.
- Repriced the services offered by the company to clients in Excel.
- Prepared and wrote media plans.
- Wrote official letters, invitations, and press releases.

- Managed and executed an advertising campaign effectively.
- Prepared a detailed and structured campaign plan.
- Wrote engaging and targeted advertising and marketing content.
- Promoted the advertising campaign across social