Customer Service Agent
Nanyuki Water and Sanitation Company
Total des années d'expérience :5 years, 0 Mois
Coordinated with various departments to resolve customer issues by creating tickets and tracking progress to ensure timely resolution.
Managed high-volume inbound calls and emails from customers, providing timely and effective responses to their queries.
Responded to billing inquiries and facilitated the renewal of accounts and new connections of meters to ensure customer satisfaction.
Ensured the accuracy of bills and assisted customers with the process of closing their accounts, managing their deposits, and providing exceptional customer service.
Utilized MathJax programming language to accurately input data into the system.
Efficiently edited data in the system to maintain data integrity.
Managed work progress by updating and maintaining accurate records on Google Sheets and submitted them for review to the supervisor.
Attend all research assistants/supervisor's training. Ensure data collected from the field is of high quality and meets client reporting standards.
Contribute to project reports through field notes and observations.
All other duties are assigned by the supervisor.
During my final semester I wrote a school project on factors affecting implementation of projects on performance of non governmental organizations a case study of Isiolo peace link.
During my study I did an attachment at the department of refugee affairs and a final project on Youth Extremism and Radicalization. A case study of Kenya
I attended different Korea Functions hosted by the Korean Embassy in Kenya in order to learn more on the culture.
Computer packages
I volunteered with the Kenya Red cross and I was an active member of the Kenya Scouts Association.