Project Coordinator
Turnkey Solutions L.L.C.
Total years of experience :8 years, 10 Months
• Scheduling and coordination of transportation department
• Liaising with designers and follow up of task completion
• Scheduling daily tasks of full project team
• Project Planning and task allocation
• Monitor software implementation for daily task updates
• Site administration and filing
• Delegating tasks to Customer Service agents
• Monitoring the team’s performance
• Organising training and development
• Negotiate with customers, assess areas of dispute, and amend contracts when required
• Receive, code, and process new customer bookings
• Generate correspondence to secure additional customer information or resolve customer disputes
Promoted as Project Coordinator to a sister-concern company in the same group
• Monitor incoming and out going calls
• Assisting in the formulation of targets for individuals and teams
• Anticipate escalations and take over calls when needed
• Generate Reports for improving customer experience
• Measure performance with key metrics such as call abandonment, calls waiting etc.
• Ensure adherence to policies for attendance, established procedures etc.
• Prepare monthly/annual results and performance reports
Promoted as Customer Service Supervisor to a sister-concern company in the same group
• Scheduling time sheet
• Area wise vehicle coordination
• Time and attendance monitoring
• Daily sales review
• Handling customer complaints
• Advise customers on the benefits of multiple financial plans offer by the bank
• Handling Customer Complaints
• Duty Scheduling for sales team
• Monitoring Sales
• Organizing measures to achieve sales targets
• Review performance of sales staff depending up on the targets achieved
• Processing sales orders from companies
• Handling customer queries
• Organizing and scheduling deliveries area wise
Attended various educational film workshop and seminars, like knowledge frames . Direct social oriented short films and documentary films . Participate and volunteers the international film festivals and short film festivals .
P. G. Diploma in T.V. Journalism MBL Media School - Calicut, India Bachelors of Arts - Sociology Calicut University – Calicut, India Certificate Examination in Life Insurance NSEIT Limited – Calicut, India
