Najmuddin Mustafa

Achieved exceptional 30% sales revenue increase for the development department, representing the highest
growth in 5+ years through strategic account management and innovative business development initiatives.
Successfully launched Suhub product as a SaaS solution, driving 10-15% business growth through strategic market
positioning, client acquisition, and comprehensive product management.
Developed and expanded a portfolio of 20+ enterprise clients, consistently exceeding sales targets by 15%
quarterly through strategic account planning and relationship building.
Assessed client needs and provided tailored recommendations, driving a 25% increase in client retention through
exceptional post-sales support and technical advisory on KUWAITNETs comprehensive suite ofservices.
Prepared and delivered compelling presentations to pitch products, services, and combination packages to clients,
resulting in a 30% increase in successful contract negotiations for complex IT projects.
Negotiated sales terms, maintenance & ODP package, and long-term contracts with enterprise clients, securing 1-2-
year agreements worth over $1M+ annually.
Provided ongoing technical advice and after-sales support, ensuring client satisfaction and fostering long-term
business relationships.
Established ambitious sales goals and implemented strategic plans to achieve targets, consistently tracking
progress and documenting sales performance for continuous improvement.
Became fluent in all services offered by KUWAITNET, including Red Hat solutions, AWS cloud services, managed
infrastructure, domain & VPS, and cybersecurity offerings.
Effectively answered client questions, described product benefits, and discussed pros and cons ofvarious
competing products and services to help clients make informed decisions.
Maintained deep familiarity with the IT industry landscape, staying updated on emerging trends and innovative
products to provide cutting-edge solutions to clients.
Collaborated with cross-functional teams including design, development, and infrastructure to ensure seamless
delivery ofweb and mobile solutions, meeting all project scope, budget, and timeline requirements.

Exceeded sales goals by 30% through proactive client engagement, needs assessment, and effective negotiation.
Provided comprehensive IT support, including development, software installation, configuration, and troubleshooting
for website and application issues.
Developed and implemented custom solutions based on client requirements, utilizing WordPress, NopCommerce, and
Shopify.
Managed the complete POS client cycle, from initial cold calls, engagement, requirement gathering, proposal sharing,
negotiation, and contract signing, to system customization. Collected client logos and item lists, configured the POS
system, uploaded products/services, and delivered the machines, followed by 3-4 days of on-site training for end
users.
Led end-to-end corporate website and e-commerce development projects, The entire process from contract signing,
design, development, and QA, to final implementation on the clients preferred hosting environment.

Managed Zaras mobile application, enhancing customer engagement through in-product messaging and promotional
campaigns.
Contributed to a 15% improvement in customer satisfaction by promoting product trials, store credit options, and
exchange policies.
Managed daily tasks, including inventory updates and the arrival of new products.