Najumuddeen Basheer

Reporting directly to the IT Manager and collaborating closely with other IT team members.
Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
Duties
Responsible for diagnosing & resolving Network, hardware, software & end users problems.
Acting as the first point of contact for all IT & technical queries.
Developing and maintaining network infrastructure and systems to meet the company’s needs.
Investigate specialist and complex IT support issues.
Communicating with third party technical specialists.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and software programs.
Identifying & reporting on the budgetary implications of IT projects and upgrades.
Provide secondary support for LAN administration.
Responsible for allocating work to junior staff and induction training for new staff.
Deploying new hardware, server backups & evaluating new software & security risks.
Key Skills and Competencies
Enthusiastic and able to interact with departments and personnel at all levels.
Have a good technical network background.
Working knowledge of major networking components & hardware components
Ability to explain technical issues clearly to non-technical colleagues.
Able and willing to work flexible hours

Acting as the first point of contact for all IT & technical queries.
Developing and maintaining network infrastructure and systems to meet the company’s needs.