IT Support Executive
Almatar
Total years of experience :3 years, 5 Months
Setup MS 365,
Manage & Troubleshoot Employees Laptop
2021-2022 - 1 Year Contract
Key responsibilities:
Setup & Manage Wintel/Linux Servers Network performance
Responsible for handling advance first level support of service requests in a professional and timely manner.
USA based Clients & Team (USA Time Shift)
Setup MS 365, Manage & Troubleshoot Employees Laptop
Key responsibilities:
·Optimizing system performance, installing upgrades/patches, establishing system monitoring, maintaining security protocols & Ensure system availability (averaging 99.95% uptime).
·Ensured that all VM/Server Hardware, Operating systems, Software, Services & procedures aligned with organizational standards and strategic business plan.
·Revamped Backup (Snap drive, Avamar, MS SQL) schedule & carrying out recovery functions.
Windows Active Directory object maintenance & Scheduling System Changes & Change Task.
Certification Degree
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